Page 39 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance
Indicators (KPIs) for Digital Financial Services
P. 39
MTDR Rate/ Probability Money Transfer Duplication Rate Start Success (use for validity check) use content for valida- tion use content for valida- tion
MTLR Rate/ Probability Money Transfer Loss Rate Start Success (use for validity check) use content for validation use content for validation
MTAST Time Money Transfer Account Stabilization Time Start Success (use for validity check) use content for validation use content for validation
MTASSR Rate/ Probability Money Transfer Account Stabilization Success Rate Start Success (use for validity check) use content for validation use content for validation
MTFTRR Rate/ Probability Money Transfer Failed Transaction Resolution Rate Success (use for validity check) use content for validation use content for validation
MTFNR Rate/ Probability Money Transfer False Negative Rate Start Success (use for validity check) use content for validation use content for validation
MTFPR Rate/ Probability Money Transfer False Positive Rate Success (use for validity check) use content for validation use content for validation ■ NOTE 1: For a time value, all sub-phases where human interaction is involved need to be eliminated, and, eventually, a normalized/typical time value has to be used ■ NOTE 3: use all available elements to calculate eligible time intervals (only use the times which
MTCT Time Money Transfer completion time X (3) X (3) X (3) X (3) End (1)
MTCR Rate/ Probability Money Transfer completion rate X (2) X (2) X (2) X (2) Success ■ NOTE 2: Used to create detail information in case of failure (identify sub-phase where failure occurred).
Request for PIN Enter PIN and Display TA in progress info Display payment confirmation Receive A side payment info Receive B side payment info
0 appears confirm item to appearance of the next prompt).
TABLE E-3, continued Confirm DFS_P2P_ AA_164 Request for PIN DFS_P2P_ appears AE_168 Enter PIN and DFS_P2P_ confirm AA_200 Display TA in prog- DFS_P2P_ ress info AE_210 Display payment DFS_P2P_ confirmation AE_300 Receive A side DFS_P2P_ payment info AE_310 Receive B side DFS_P2P_ payment info BE_320 instead.
Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services • 37Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services • 37