Page 39 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services
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MTDR  Rate/    Probability  Money    Transfer   Duplication   Rate        Start     Success   (use for   validity   check)  use content   for valida-  tion  use content   for valida-  tion





                       MTLR  Rate/    Probability  Money    Transfer Loss   Rate        Start     Success (use   for validity   check)  use content   for validation  use content   for validation




                       MTAST  Time  Money    Transfer   Account   Stabilization   Time        Start     Success (use   for validity   check)  use content   for validation  use content   for validation




                       MTASSR  Rate/    Probability  Money    Transfer   Account   Stabilization   Success Rate        Start     Success (use   for validity   check)  use content   for validation  use content   for validation





                       MTFTRR  Rate/    Probability  Money    Transfer Failed   Transaction   Resolution   Rate              Success (use   for validity   check)  use content   for validation  use content   for validation




                       MTFNR  Rate/    Probability  Money   Transfer    False    Negative    Rate        Start     Success   (use for   validity   check)  use   content for   validation  use   content for   validation





                       MTFPR  Rate/    Probability  Money   Transfer    False    Positive    Rate              Success (use   for validity   check)  use content   for validation  use content   for validation ■  NOTE 1: For a time value, all sub-phases where human interaction is involved need to be eliminated, and, eventually, a normalized/typical time value has to be used  ■  NOTE 3: use all available elements to calculate eligible time intervals (only use the times which





                       MTCT  Time  Money    Transfer    completion   time   X (3)   X (3)   X (3)   X (3)  End (1)




                       MTCR  Rate/    Probability  Money    Transfer    completion   rate   X (2)   X (2)   X (2)   X (2)  Success       ■  NOTE 2: Used to create detail information in case of failure (identify sub-phase where failure occurred).



                                             Request for PIN   Enter PIN and   Display TA in    progress info  Display payment   confirmation  Receive A side    payment info  Receive B side    payment info





                                        0      appears  confirm                                item to appearance of the next prompt).



                   TABLE E-3, continued  Confirm  DFS_P2P_  AA_164  Request for PIN  DFS_P2P_  appears  AE_168  Enter PIN and   DFS_P2P_  confirm  AA_200  Display TA in prog-  DFS_P2P_  ress info  AE_210  Display payment   DFS_P2P_  confirmation  AE_300  Receive A side   DFS_P2P_  payment info  AE_310  Receive B side  DFS_P2P_  payment info  BE_320  instead.

















                                  Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services • 37Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services • 37
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