Page 88 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection
P. 88
Consumer Experience and Protection
Yes
No
No
No
No
No
No
No
Is there a charge Is the capital city Does the agreement selected as the Does the provider seek Is there a manda- limit consumer’s venue for resolution to call the cus- indemnification for tory arbitration access to the judicial of disputes that tomer service hot provider’s legal fees? clause? system? cannot
N/A
No
Does the contract state that there is customer service hot line? Yes Yes No No No*
Does the contract indicate what the in house com- plaints procedure is for resolution of disputes? No Yes No No No
Name of T&Cs reviewed Utl-M-Sente -- Uganda MTN MTN Kongola (Jumo) Airtel Money Steward Bank Note: N/A – as there is no mention of a hotline
Uganda Zambia Zimbabwe
Country
71
