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Question 7/20

Evaluation and assessment of Smart Sustainable Cities and Communities

(Continuation of Question 7/20​)

Comprehensive strategies to implement smart sustainable cities and communities (SSC&C) are emerging around the globe integrating information and communication technologies (ICTs) into all aspects of city planning and operation. In this context, ICTs, especially the Internet of Things (IoT) and other emerging technologies improve the efficiency of a city's functions by making use of pertinent information from different domains through appropriate data analytics. This allows municipalities, communities and citizens to make better-informed decisions, and to more effectively integrate city services and cooperation across different sectors.

At this stage, it is important to be able to assess the impact and measure the performance of various SC&C ventures. One such approach for measurement is provided by key performance indicators (KPIs) that facilitate the monitoring of the progress achieved in support of SC&C transitions, including IoT implementation in specific sectors such as environment, safety, transportation, health, education, and utilities.

It is desirable that cities can quantify and also qualitatively assess their achievement according to their goals. Therefore, by utilizing these indicators, cities as well as their stakeholders can also objectively assess the extent to which they may be perceived as smarter and more sustainable cities.

Study items to be considered include, but are not limited to: Tasks
Tasks include, but are not limited to:
An up-to-date status of work under this Question is contained in the SG20 work programme (

WSIS Action Lines: Sustainable Development Goals: Recommendations:
Questions: Study Groups: Other bodies: