09:30 - 10:00
| Welcome and opening remarks
|
10:00 - 10:30
| Group photo and coffee break
|
10:30 - 12:30
| Regulatory and operational aspects of telecommunication service quality - the case of Mozambique
INCM and telecommunications operators active in Mozambique set the scene for the workshop by discussing the state of QoS and QoE, the challenges faced and their possible solutions.
Moderator: Martins Langa, Director of Radiocommunications and Enforcement, INCM
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Afonso Júnior, QoS Manager, INCM:
The Telecommunication Quality of Service Regulatory Landscape in Mozambique [Presentation ]
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Feliciano Linguaze, Tmcel: QoS and QoE evaluation in networks with multiple access technologies - Tmcel [ Presentation ]
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Etson Banze, Vodacom Mozambique:
Challenges to maintain the best QoS & QoE in Mozambique [ Presentation ]
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Moises Andrade Mambo, Head of Radio Optimization Department, Movitel: Strategy for telecommunications technology of Movitel from 2024-2035 [ Presentation ]
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Alexandre Nheve, Director & Senior Manager, SEACOM Mozambique: Dealing with Quality of Service on Submarine Cable Systems [ Presentation ]
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12:30 - 14:00
|
Lunch break
|
| 14:00 - 15:30 | Best practices and policies related to service quality
Representatives from national regulatory authorities (NRAs) showcase their application of ITU-T Recommendations such as
ITU-T E.804,
ITU-T E.805,
ITU-T E.806,
ITU-T E.812 in their approaches to service quality regulation.
Moderator:
Gillian Makamara, Project Officer, ITU
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Amadou Sowe,
Deputy Director of ICT, PURA, The Gambia: Unveiling the Quality-of-Service Landscape: A Deep Dive into Gambian Telecommunications [ Presentation ]
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Samuel Ganhouegnon, Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP), Benin:
Challenges in evaluating radio coverage: Drive-Test Measurements VS Radio Coverage Predictions [ Presentation ]
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Jacob Gondwe, Zambia Information and Communications Technology Authority (ZICTA):
Balancing Telecom Regulations and Operations for Quality of Service Monitoring in Zambia [ Presentation ]
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Minenhle Masuku, Eswatini Communications Commission: Measuring and Monitoring QoS: Leveraging AI Capabilities [ Presentation ]
|
15:30 - 16:00
|
Coffee break
|
16:00 - 17:00
| Deep dive on quality assessment for digital financial services
Representatives from key stakeholders in the DFS ecosystem share their experiences in conducting quality assessments, in the context of Recommendations
ITU-T G.1033,
ITU-T P.1502 and
ITU-T P.1503.
Moderator: Martin Adolph, Study Group Advisor, ITU
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Malick Sylla, Autorité de Régulation des Télécommunications et des Postes (ARTP), Senegal: Data validation and processing on digital financial services [ Presentation ]
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Halima Izidine, Tmcel, mKesh:
Evaluating the quality of digital financial services [ Presentation ]
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João Gaspar, Chair, Fintech Moz:
Connecting the Unconnected: Telecommunication Services, Interoperability and Financial Inclusion [ Presentation ]
-
Tawanda Gota, Head of Finance - Mpesa, Vodacom Mozambique
|
17:00 - 17:15
| Day 1 wrap-up
|
Day 2: Tuesday, 5 March 2024
|
09:30 - 10:30
| Considerations for the assessment of QoS and QoE in mobile networks (Part 1)
Representatives from national regulatory authorities (NRAs) and the industry explore key considerations and emerging approaches to assess QoS and QoE in 4G networks and beyond.
Moderator: Malick Sylla, Autorité de Régulation des Télécommunications et des Postes (ARTP), Senegal
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Tebogo Ketshabile, Manager, Networks and QoS, Botswana Communications Regulatory Authority (BOCRA): Enhancing QoS/QoE Monitoring in Diverse Environments: A Regulatory Perspective [ Presentation ]
-
Alvaro Vigil Rodríguez, Product Manager, MedUX:
Meaningful Quality, beyond Meaningful Connectivity in Africa [ Presentation ]
-
Gorgui Niang, IT & Telecom Engineer, Planet Network International and
Patrice Pezat, Deputy Chief Executive Officer, SNYPE:
QoS/QoE mobile application for end users [ Presentation ]
-
Mohamed Hedi Jlassi, Regional Sales Director, Infovista: Generic User Experience Testing Approach for OTT voice, Video and Interactive Apps and Services [ Presentation ]
|
10:30 - 11:00
| Coffee break
|
11:00 - 12:30
| Considerations for the assessment of QoS and QoE in mobile networks (Part 2)
Industry representatives showcase QoS/QoE evaluation trends, tools, and approaches applicable to 4G networks and beyond.
Moderator:
Amadou Sowe,
Deputy Director of ICT, PURA, The Gambia
-
Karim Yaici, Lead Industry Analyst, Ookla: Considerations for regulators for the assessment of QoS/QoE requirements for mobile services [ Presentation ]
-
Shakil Ahmed, Rohde & Schwarz:
Field testing by regulatory authorities as an important piece of the puzzle to ensure network performance [ Presentation ]
-
Graham Kemp, Regional Sales Manager, Keysight Technologies:
Benchmarking experience quality in 5G standalone networks [ Presentation ]
-
Wagner Bango, Network Expert of Southern Africa Region, Huawei:
Experience sharing of improving the network with best QoS/QoE
|
12:30 - 14:00
| Lunch break
|
14:00 - 15:30
|
Resilience in crisis: Telecommunication service quality in the face of natural disasters
Representatives from national regulatory authorities (NRAs) and the industry share their perspectives on assessing and addressing the impact of natural disasters on telecommunication service quality.
Moderator:
Joaquim Zindoga, Head of Department, INCM
-
Vanessa Gray, Head, Environment and Emergency Telecommunications Division, ITU/BDT:
Early warnings for better resilience [ Presentation ]
-
Edmundo Alberto, Head of Department, INCM: Regulator measures to mitigated the impact of natural disasters [ Presentation ]
-
Malaquias Macaringe, Tmcel, Mozambique:
Resilience in crisis: Telecoms quality of service in the face of natural disasters - Tmcel [ Presentation ]
-
Alexandre Nheve, Director & Senior Manager, SEACOM Mozambique:
The Impact of Natural Disasters On Telecom Subsea Cable Systems [ Presentation ]
-
Moises Andrade Mambo, Head of Radio Optimization Department, Movitel:
Solutions to ensure service quality during natural disasters, epidemics, and wars, experience sharing [ Presentation ]
-
Mateus Moiane, Vodacom Mozambique: Impact of cyclones in Vodacom Mozambique [ Presentation ]
|
15:30 - 16:00
| Closing remarks
- Martin Adolph, Study Group Advisor, ITU
- Martins Langa, Director of Radiocommunications and Enforcement, INCM
|
