The International Telecommunication Union (ITU) organized a workshop on
“Telecommunication Service Quality” in Amman, Jordan on 17-18 October 2022. The workshop was kindly hosted by theTelecommunications Regulatory Commission of Jordan (TRC) with the support of Infovista. The workshop was followed by the Q12/12 Rapporteur Group Meeting on “Operational aspects of telecommunication network service quality and end-to-end performance considerations” starting on the afternoon of 18 October 2022 and continuing to 19 October 2022.
Facilitated by the
Quality of Service Development Group (QSDG) operating under
ITU-T Study Group 12 (Performance, Quality of Service, Quality of Experience), the aim of this workshop was to extend the reach of ITU activities on telecommunication service quality in the Arab region, and to advance the implementation of
WTSA Resolution 95 on ITU-T initiatives to raise awareness on best practices and policies related to service quality.
The objectives of workshop included but were not limited to:
- introducing the work of ITU-T Study Group 12 on performance, quality of service (QoS) and quality of experience (QoE);
-
facilitating the exchange of telecommunication service quality best practices, experiences and lessons learned, including on QoS/QoE evaluation, benchmarking and optimization;
- assessing the impact of trends in the telecommunications sector on service quality; and
- identifying requirements and strategies to map and visualize connectivity and telecommunication service quality.
The workshop was targeted to representatives from telecommunications national regulatory authorities, ministries, service and solution providers and vendors, academia, R&D institutions, consumer rights groups and other organizations working on matters related to telecommunication service quality.
. Participation was free of charge and open to all interested stakeholders including ITU Member States, Sector Members, Associates and Academic Institutions and to any individual from a country that is a member of ITU and who wishes to contribute to the work.
Recordings:
