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SDG

Stakeholders Forum on Quality of Service and Consumer Experience

​Nairobi, Kenya,  23-25 November 2015

Contact: tsbworkshops@itu.int


Introduction

At the kind invitation of the East African Communications Organisation (EACO) and the Communications Authority of Kenya (CA), the International Telecommunication Union (ITU)  organized a Stakeholders Forum on Quality of Service and Consumer Experience in association with the East African Communications Organisation (EACO) from 23 to 25 November 2015 at the Laico Regency Hotel in Nairobi, Kenya. [Note: The Forum took take place at the Laico Regency Hotel, Uhuru Highway, Nairobi, Kenya, and NOT at the Hotel Intercontinental as previously announced. We apologize for any inconvenience caused].

Objectives

The aim of the event was to create a forum for stakeholders in EACO member states to discuss the best practices on issues relating to quality of service and consumer experience. The Forum debated and validated policy documents on “QoS and Consumer Issues” that were adopted during the 21st EACO Congress in June, 2015 in Kampala Uganda.

Target Audience

This event brought together experts from around the world as well as policy makers, regulators, service providers, vendors and academicians in EACO member states.

    
 

Related Information

Documentation and Registration

Jointly organized by:
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   Jointly hosted by: 

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