Page 145 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Figure 44: Axis 1 Business Alignment

Business Alignment

AXIS 1

Smart Public
Smart Citizenship Smart City Smart Services Administrations
O.E.1 O.E.2 O.E.3
O.E.4
This strategic objective This strategic objective This strategic objective This strategic objective
aims to position citizens as aims to evolve towards an aims to evolve towards an aims to deepen inter-
the center of activity and integrated city electronic administration administrative relations to
empower citizens in their management, positioning as well as to modernize offer valuable services to
relations with the City. Valencia as a benchmark municipal services with the citizens.
It is developed on four for Smart City. introduction of ICT. It is developed on four
operational objectives: It is developed on five It is developed on two operational objectives:
operational objectives: operational objectives:
• Electronic Office • Interoperability
• City App • Connectivity • Electronic • Collaboration,
• Intelligent Attention • Field management Administrative cooperation
Procedure
• Web. Open • Integrated • Reuse
Government Management • Modernization of • Networks
Municipal Areas and
• Training and Learning • Geoportal Services

Figure 45: Axis 2 Business Alignment

Business Continuity

AXIS 2

ICT Architecture ITC Security Users Service
O.E.5 O.E.6 O.E.7

This strategic objective aims to This strategic objective aims to This strategic objective aims to
consolidate a corporate generate a reliable electronic empower municipal officials
technological architecture for environment, based on strict with the tools and training to
the City. compliance with ICT security optimally deliver their work.
It is developed on four elements. It is developed on four
operational objectives: It is developed on two operational objectives:
operational objectives:
• Basic Components of • User Assistance
Electronic Administration • National Security Scheme • Corporate Network
• Storage Systems • ICT Security • Workstation equipment
• Communications • ICT Contingency • Computer Systems of the
• Application Servers workplace

Reference framework for integrated management of an SSC | June 2023 131