Page 149 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

• Minimalistic: We shall focus on the most common functionalities at the lowest maturity level
that is required to deliver the minimum capabilities for each Building Block.
• Agile: We shall use quick cycles to develop documentation to test and validate and then go
for the next iteration.

• Integration: We shall ensure a seamless exchange of information across applications and
deliver through different channels. Services should be “integrated by design”.
• Citizen-centric: Design will be centred around typical high-priority user journeys and use cases
related to the SDGs.

• Secure: Blocks are audited and certified before being made available; development processes
and standards enforce quality and security; different certification levels reflect the level of
standards-compliance; regular security scanning and auditing.
• Accessible: Meets users where they are: web, mobile, SMS and/or voice, SSO allows for
signing in once for multiple services; shared ownership of code; deployment and development
processes and standards are open to contributors; community-driven development tools for
documentation and support; blueprints, templates and documentation.
• Flexible and re-usable: Blocks can be re-used in multiple contexts; each block is autonomous;
blocks are interoperable; standardized configuration and communications protocols connecting
blocks; blocks can be provided as a service (ICT opportunity).

• Robust: Operates in low-resource environments; occasional power; low bandwidth; low-
reliability connectivity; easily scalable for high availability and reliability; API-only based
decoupling; asynchronous communications pattern decoupled through rooms is ideal; eventual
consistency for data.

7.3 GovStack Digital Government Platform Approach

A whole-of-government approach to developing government services through the re-use and
minimal customization of quick and easy to adopt Building Blocks will address many of the current
challenges by:

• Providing capabilities that are common across a range of departments and agencies in
government and cities will avoid duplication and implementation of separate solutions that meet
the same user need, reduce the time and cost to develop new solutions, and ease the
maintenance of existing ones.

• Helping governments and cities to become more responsive, convenient, and user-focused.

• Enabling interoperability to integrate and exchange information easily with other platforms and
systems through open standards and APIs.

• Enabling the development of new services by bundling and stitching re-usable Building Blocks
through their APIs as opposed to building applications from scratch.

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