Page 144 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Figure 43: ICT Strategy

ICT Strategy
IT Governance

Business Alignment Business Continuity

Government Strategy Efficient and Effective IT
AXIS 1 AXIS 2

This strategic axis contains the strategic, This strategic axis contains the strategic,
operational objectives and actions operational objectives and actions
aimed at introducing ICT to solve the aimed at offering business continuity in
needs of the main actors: terms of ICT tools. This continuity is
articulated
three
strategic
on
• Citizenship objectives:
• City • ICT Architecture
• Services • ICT Security
• Public Administrations • Attention to Users

This ICT strategy would contain the following axes and actions:

• Axis alignment with the government and the main milestones of sustainability and smart
digitalization of the city, addressing strategic and operational aspects to introduce ICT to solve
the needs of the main actors of the city: citizenship, city, municipal services, and other public
administrations.

• Business Continuity Axis ensures that ICT services are provided effectively and efficiently in
relation to ensuring business continuity and sustainable and robust growth. In this sense, there
are three areas on which to develop actions: ICT Architecture, ICT Security and Customer
Service.

The following graphs represent some of the actions to be developed in each of the seven strategic
objectives:

130 Reference framework for integrated management of an SSC | June 2023