Page 45 - Smart tourism: A path to more secure and resilient destinations

• Options for integrating a customized compensation system for each destination and type of
service: services of the destination (museums, cultural activities, etc.), restaurants, excursions,
etc.

• Integrated with the destination's portal and promotional app to incorporate proximity marketing
and gamification capabilities.

4.3.4.4 Scheduling and reservation manager

4�3�4�4�1 Description

Integration through the marketplace of the capacity to manage agendas and reservations so that
the system itself is the one that guarantees the maximum capacity established in the regulations
applicable to COVID-19 through intelligent planning that helps the implementation of the protocol.

4�3�4�4�2 Main characteristics

• Agile and flexible: allowing the modification
of variables such as capacity, surface of
the establishment and maximum stay, in
order to plan the shifts and capacity of the
establishment intelligently.

• It is integrated within the marketplace to
offer the range of options and availability of
reservation and/or visit to the tourist through
the mobile application.

• Integrated with the destination's apps and promotional channels to incorporate marketing
capabilities based on capacity and offer personalization based on preferences.

4.3.4.5 Digital Tourism Community

4�3�4�5�1 Description
A collaborative ecosystem linking local entrepreneurs and management entities that allows, through
different channels, the sharing of expertise on the use and training of digital technologies applied
to tourism, and to inform and channel grants and subsidies associated with the business activity
of the local tourism sector.

Smart tourism: A path to more secure and resilient destinations 35