Yvonne Umutoni
Chair, SG12 Quality of Service Development Group
Yvonne Umutoni holds a Master's Degree in Communications Networks and Software from University of Surrey, Guildford, United Kingdom (UK) and a Bachelor's Degree in Electronics and Telecommunication Engineering from University of Rwanda, College of Science and Technology, Kigali Rwanda. Umutoni works for Rwanda Utilities Regulatory Authority (RURA) since August 2007. In the ITU, Umutoni chairs the ITU-T Quality of Service Development Group (QSDG) since 2012. She is also the Vice Chairperson of the "ITU-T SG12, leading group on Performance, QoS and QoE" and Rapporteur of "Question 12/12 on "Operational aspects of telecommunication network service quality" since 2017. Moreover, she is the editor / co-editor of ITU-T standards such as (ITU-T Recommendations Y.1545.1, Y.1545, ITU-T E.800 Supplement 10, G.1028.2.
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