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ITU Workshop on Performance, Quality of Service and Quality of Experience


​​The International Telecommunication Union (ITU) organized a virtual workshop on Performance, Quality of Service and Quality of Experiencewhich took place from 8 to 9 September 2021 from 14h00 to 16h30 CEST /Geneva timeThe workshop was held back-to-back with a meeting of the ITU-T Study Group 12 Regional Group for Africa (SG12RG-AFR) on 7 September 2021. The workshop was organized in response to WTSA-16 Resolution 95 on "ITU Telecommunication Standardization Sector initiatives to raise awareness on best practices and policies related to service quality".
The aim of the workshop​ was:​
​​The main target audience included : 
Participation in the workshop was free of charge and open to all ITU Member States, Sector Members, Associates and Academic Institutions and to any individual from a country that is a member of ITU who wishes to contribute to the work. This included individuals who are also members of international, regional, and national organizations.