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ITU Workshop on Performance, Quality of Service and Quality of Experience

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​​The International Telecommunication Union (ITU) organized a virtual workshop on “Performance, Quality of Service and Quality of Experience" which took place from 8 to 9 September 2021 from 14h00 to 16h30 CEST /Geneva time. The workshop was held back-to-back with a meeting of the ITU-T Study Group 12 Regional Group for Africa (SG12RG-AFR) on 7 September 2021. The workshop was organized in response to WTSA-16 Resolution 95 on "ITU Telecommunication Standardization Sector initiatives to raise awareness on best practices and policies related to service quality".
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The aim of the workshop​ was:​
  • to ​​​facilitate the exchange of experience and lessons learned in telecommunication service quality evaluation, benchmarking and optimization,
  • to introduce ITU-T Study Group 12 and the standards and guidance available to regulators to establish quality regulatory frameworks and monitor the quality of service​,
  • to discuss the impact of trends in the telecommunication sector on service quality,
  • ​ to showcase monitoring systems and methodologies leveraging ITU standards.
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​​The main target audience included : 
  • representatives of national regulatory authorities, ministries and other organizations working on matters related to telecommunication service quality.
  • representatives of service and solution providers and vendors.
  • representatives of consumer rights groups and other interest groups.
  • representatives of academia and R&D institutions.
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Participation in the workshop was free of charge and open to all ITU Member States, Sector Members, Associates and Academic Institutions and to any individual from a country that is a member of ITU who wishes to contribute to the work. This included individuals who are also members of international, regional, and national organizations.

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