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[2017-2020] : [SG12] : [Q7/12]

[Declared patent(s)]  - [Publication]

Work item: P.SEC
Subject/title: Subjective quality evaluation of text-based chatbots
Status: [Carried to next study period]
Approval process: AAP
Type of work item: Recommendation
Version: New
Equivalent number: -
Timing: -
Liaison: -
Supporting members: TU Berlin
Summary: This Recommendation describes methods and procedures for conducting subjective evaluation experiments for services which are based on text-based chatbots. Such chatbots enable a natural language-based dialogic interaction via text, and are used to offer customer care self-services, service selling, or alike. The set-up and running of appropriate interaction experiments is described, and questionnaires for quantifying the relevant quality dimensions perceived by the user are given.
Comment: -
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First registration in the WP: 2021-05-18 09:24:04
Last update: 2021-11-03 12:16:06