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ITU 150

Publications Focusing the Americas region

The main objective of this Study [ES] is to present a regional proposal on the "Best practices in the relationship with consumers of telecommunications services in Latin American countries", focusing on the protection of the rights of consumers and competition.
It aim was to determine the main aspects relating to the legal framework of the existing protection to consumer’s rights; the set of rules, resolutions and regulations of regulatory bodies that arbitrate market practices; and the behavior of consumers in regard to their option for certain goods, products and services.
The work was structured through the continuous presentation of the theoretical framework, the methodology used, the results identified, and the discussions of these evidences and, culminated with the preparation of the Guide of Best Practices for the region.
The Study and its Guidelines were developed by ITU in collaboration with the Inter-American Telecommunication Commission (CITEL) of the OAS and Administrations of Latin American countries.
Accompanying Guide of Best Practices [ES]
These Guidelines [ES] are based on the Study entitled "Regulatory legal framework and research on the behavior of consumers of telecommunications services in Latin America" and aims to guide Latin American countries in regard to the protection of the consumers of the telecommunications sector, the regulatory instruments that control and monitor the competition, and also, the tools available to diagnose the quality of services and consumers’ satisfaction.
The following twenty countries provided inputs for the preparation of these Guidelines: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay and Peru.

Post CAS Post Connect Americas Summit Report 
overview in the Americas

The present Report provides an update on the development of broadband networks and policies in the Americas since the Connect Americas Summit (CAS) held in Panamá in 2012. This report provides an update on the development of broadband networks and policies in the Americas. In brief, countries in the region have generally continued to make good progress in expanding access to broadband; subscriber figures have risen and policy frameworks continue to be implemented and revised. However, additional potential for growth and improvement remains. As ITU D continues to undertake activities intended to improve broadband access on a global basis, the countries in the Americas are working to develop regional initiatives intended to guide future ITU D efforts. This paper will discuss the state of broadband in the Americas, present an overview of policy and regulatory frameworks, examine relevant ITU D activities and regional initiatives, and present recommendations to promote the rapid uptake and development of broadband.

Post Connect Americas Summit Report (English)
Post Connect Americas Summit Report (Spanish)




Regulatory Impact of Convergence and Broadband for the Americas
2012 ​It provides for the Americas region, an overview of converged technologies and business models, of policy and regulatory frameworks, of wireless and wireline broadband, regulatory trends in creating an enabling environment, and cross-sector cooperation to promote convergence. It also includes recommendations to promote the rapid deployment and uptake of broadband in the region.
Progress Report on Telecommunication ICTs in the Americas region
2012 ​It describes developments in telecommunications and ICTs in the Americas region, using the regional initiatives adopted by WTDC-10 as a reference frame. It presents a reference document that will guide not only the deliberations of the Connect Americas Summit but also ITU’s work in the region up to the next WTDC.
Connect the Caribbean – Connecting the Caribbean’s Unconnected by 2015
Caribbean Contribution to Connect the Americas Summit 2012

2012 It demonstrates the widespread commitment of Caribbean leaders to ICT driven development, identifying relevant organisations in the Caribbean, detailing the development oriented objectives of the region’s ICT-centred organizations, portraying the status of ICT development in the region, along with recommended strategies for the accomplishment of regional goals, and illustrate the opportunities for and potential benefits of investment in ICT development projects in the Caribbean.

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