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Question 7/1
Access to telecommunication/ICT services by persons with disabilities and other persons with specific needs
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Expected output
It is proposed that the Question for study should:
• provide telecommunication/ICT accessibility training to stakeholders, especially policy-makers, on how to engage all national and/or regional stakeholders and share good practices and success stories on the implementation of ICT accessibility policies, regulatory frameworks and services;
• result in a report that identifies good commercial and governmental practices that will support Member States, especially developing1 and least developed countries (LDCs), in establishing and implementing policies, legal frameworks and strategies on accessible telecommunications/ICTs for persons with disabilities and persons with specific needs
The report should:
a) share members’ good practices and case studies on how to create political will as a cornerstone for implementing national ICT accessibility policies and strategies to improve the accessibility, compatibility and usability of telecommunication/ICT services;
b) create a roadmap of requirements that national policy-makers should incorporate in their respective legal frameworks, including a range of measures to support the implementation of accessible ICT policies and services;
c) highlight ITU products and services available to the members to empower national stakeholders in providing, in particular, the ITU Telecommunication Development Sector (ITU-D) training on web accessibility (accessible content and accessible websites), with the aim of ensuring that public government websites are accessible to all;
d) identify suitable promotion and dissemination mechanisms, including business models, to ensure that persons with disabilities are aware of and are able to use and be empowered by accessible telecommunications/ICTs;
e) identify mechanisms for the use of telecommunications/ICTs to promote the employment of persons with disabilities, including telework;
f) identify methodologies that make it possible to compile telecommunication/ICT statistics focused on users with disabilities, in order to monitor the impact of the implementation of ICT accessibility policies, practices and technological solutions.
Question or issue for study
Sharing good practices on implementing national ICT accessibility policies, legal frameworks, directives, guidelines, strategies and technological solutions to improve the accessibility, compatibility and usability of telecommunication/ICT services and the use of accessible telecommunications/ICTs to promote the employment of persons with disabilities in order to empower all stakeholders in creating an inclusive environment for persons with disabilities worldwide.
Output Report
ITU-D Recommendations
Useful Information
Reference Material

  • ITU/G3ict Model ICT Accessibility Policy Report, 2014 (English, French, Spanish, Arabic, Chinese, Russian). Accessibility of PDF report checked and edited by BarrierBreak.Accessible e-book versions are availablehere.​
  • ITU/G3ict e-Accessibility Policy Toolkit for Persons with Disabilities. Handbook (print version of the Toolkit) is available online in PDF, Braille and Daisy formats.
  • ITU-D Persons with Disabilities website
  • ITU-D Special Initiatives blog
  • ITU-T Accessibility website
  • ITU-T Focus Group on audiovisual Media Accessibility (FG AVA) website
  • Connect a School, Connect a Community toolkit module on "Using ICTs to promote education and job training for persons with disabilities"
  • Making Mobile Phones and Services Accessible for Persons with Disabilities Report, 2012
  • G3ict-ITU Making Television Accessible Report( Accessible version), 2011

    Access to collaborative tools (mailing lists, e-forum, etc.)