Page 37 - Citiverse Use Case Taxonomy Overview - Use Case Identification Track
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City Administration, Services and Public Participation
Thematic Area Overview
Cities are increasingly adopting digital technologies to transform governance, enhance public services, and foster citizen
engagement. This is imperative as citizen expectations of public services are rising with citizens expecting seamless, accessible
and personalised interaction akin to their engagements with the private sector.
The city administration, services and public participation thematic area focuses on leveraging digital technologies, such as AI,
VR, AR, and digital twins, to transform city governance, enhance public services, and foster meaningful citizen engagement. Use
cases will span:
• Public Service Delivery: Enhancing access and efficiency in services such as tax management, permit applications,
licensing and social support.
• Citizen Engagement, Participation and Co-creation: Increasing forums for more inclusive, interactive and
meaningful public participation and engagement.
• Sustainable City operations: Initiatives to monitor and support the city’s transition to net zero and promote resource
efficiency and circularity for the city and community. This includes a focus on improvements to urban air quality waste
management services.
• Transparency and Accountability: Increasing transparency and citizen oversight into areas such as municipal budgets,
service performance, and public project updates in order to build trust and confidence.
itu.int/metaverse/virtual-worlds/
