Page 40 - Citiverse Use Case Taxonomy Overview - Use Case Identification Track

City Administration, Services and Public Participation
Horizon
2
Citizen Sentiment Mapping

Description Example Impacts SDG Alignment
Virtual world technologies, including AI and The city of Patras, Greece, is
digital twins, can be used to capture and developing an Urban Resilience Resource Quality of
analyze citizen sentiment, allowing Digital Twin to enhance urban Allocation Life
governments to make informed decisions management by integrating citizen
based on public opinion. By using virtual feedback into the decision-making
replicas of city spaces and leveraging data process. This digital twin collects real- Effective Policy City Service Target 16.7
from social media, surveys, and sensors, time data and citizen feedback data Making Improvement
authorities can visualize citizen sentiment to map and analyze public sentiment
across different neighborhoods. AI algorithms across the city. This allows the city to
can process this data to detect patterns, track emerging trends and prioritize Citizen
trends, and emerging concerns, which can areas that need immediate attention. Engagement
then be displayed on dynamic models of the By incorporating public sentiment into Target 11.3
city. This interactive system enables urban planning, Patras aims to
policymakers to track public sentiment on a improve citizen engagement, trust in
variety of issues and engage citizens in the local government, and the overall Risk Level
decision-making process by visualizing how resilience of the city.
their feedback impacts policy. Public safety Low Medium High

Stakeholder acceptance Low Medium High
Key Technologies
Data privacy and security Low Medium High
Digital Metaverse AR VR MR GAI AI IoT
Twin Financial/operational Low Medium High

itu.int/metaverse/virtual-worlds/