Page 42 - Citiverse Use Case Taxonomy Overview - Use Case Identification Track

City Administration, Services and Public Participation
Horizon
2
Virtual Town Halls

Description Example Impacts SDG Alignment

Virtual town halls, powered by the metaverse Seoul's Metaverse Seoul Platform"
and XR technologies, offer an innovative way project is the world’s first public Increased Quality of
for citizens to engage with local government metaverse platform implemented by a Accessibility Life
and community leaders. These virtual events city government, designed to enhance and Inclusion
create immersive, 3D environments where accessibility, citizen participation, and
citizens can participate in open forums, ask digital public service delivery. Through More Effective Target 16.7
questions, and provide feedback in real time, immersive virtual environments, Communication Cost Reduction
no matter their physical location. Using citizens can attend town hall
avatars and virtual spaces, participants can meetings, consult with officials,
attend sessions with a level of presence and access various services – all without
Citizen
interaction that traditional video conferencing physical constraints. The platform Environmental Engagement
Benefits
tools cannot match. Additionally, AI-powered exemplifies how emerging Target 11.3
moderators can assist in managing questions, technologies like XR, AI, and the
prioritizing issues, and ensuring a smooth flow metaverse can foster inclusive,
of conversation. participatory urban governance and Risk Level
set a global benchmark for smart city
innovation. Public safety Low Medium High

Stakeholder acceptance Low Medium High
Key Technologies
Data privacy and security Low Medium High
Digital Metaverse AR VR MR GAI AI IoT
Twin Financial/operational Low Medium High

itu.int/metaverse/virtual-worlds/