Page 41 - Citiverse Use Case Taxonomy Overview - Use Case Identification Track

City Administration, Services and Public Participation
Horizon
2
Civil Servant Onboarding and Training

Description Example Impacts SDG Alignment

By creating immersive training environments, The City of San Diego has begun piloting
new employees can interact with digital immersive virtual training tools for Enhanced Increased
replicas of government buildings, familiarizing onboarding public sector employees. Learning Employee
themselves with workplace dynamics, policies, Leveraging VR and AI, the city developed Experience Engagement
and procedures in a safe, virtual setting. In a interactive modules simulating various
metaverse-like environment, new recruits can scenarios – from emergency response to Standardized Target 4.4
public engagement. These simulations
simulate real-world scenarios, such as allow new hires to familiarize themselves Cost Efficiency Training
handling public inquiries, managing with municipal procedures and service
emergencies, or collaborating with colleagues standards in a risk-free environment. AI
across departments. AI-powered virtual tutors guide trainees through Safe
assistants can guide employees through their personalized learning journeys, Environment for
training, providing tailored learning paths and enhancing retention and building Mistake-Making Target 8.2, 8.3
assessments. This would not only accelerate confidence before entering the field. The
the onboarding process but also improve initiative has reportedly improved
knowledge retention, employee engagement, onboarding speed and training outcomes, Risk Level
and overall job preparedness, helping civil while reducing logistical costs associated
servants transition into their roles effectively. with traditional programs. Public safety Low Medium High

Stakeholder acceptance Low Medium High
Key Technologies
Data privacy and security Low Medium High
Digital Metaverse AR VR MR GAI AI IoT
Twin Financial/operational Low Medium High

itu.int/metaverse/virtual-worlds/