Page 176 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

transformation of a smart and sustainable city. Different chapters deal with aspects not included in
previous documents such as connectivity, or the ICT technological ecosystem.

Because cities must address very important challenges that affect multiple areas of the city itself, it
is necessary to generate a roadmap for the transformation and integrated management. It seems
reasonable that this integrated city management pivots on an urban data platform that centralizes
the data collected by IoT devices, as well as municipal information systems, allowing analysis
capabilities on them to turn this platform into an open hub in the transformation of municipal
services and for the entrepreneurial and research sector of the local environment.

From the experience accumulated by the authors, defining a hypothetical path towards the
transformation of a city into smart and sustainable is a process that it should be based on three
pillars:

• First and foremost, the leadership of municipal managers to provide not only material support,
but also an organizational structure with executive capabilities to carry out this transformation.

• Secondly, a City Strategic Formulation, including action lines and management support.
• And at last, but not least, a City ICT Formulation, that technologically supports this transformation,
plan the necessary investments and resources to guarantee the efficiency, re-use and
sustainability of the projects.

Figure 58: City SSC transformation keys

8.1 Leadership

The digital transformation into a smart and sustainable city represents a challenge not only
technological but also organizational and cultural.

In an environment of increasingly limited resources, organizations tend to promote minimal change
in the face of the uncertainty that this entails. This occurs especially when they are of a technological
nature, affect different departments in a transversal way and require the development of new skills
in the people involved.

162 Reference framework for integrated management of an SSC | June 2023