Page 181 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

This is the basis for a correct assessment of the degree of progress in the city's initiatives. The
development of international standards in the field of smart cities has made it possible to have a
common methodology of city indicators (in the form of KPIs) to allow cities to monitor the fulfilment
of their objectives, including SDG, and to be compared with other cities (if required). The definition
of these indicators allows for the identification of best practices and helps to define objectives for
action plans or projects.

The use of dashboards and the inclusion of standardized indicators is very useful to facilitate
the evaluation and monitoring of how initiatives and policies are managed in the territory. The
dashboards must have an interface adapted to the municipal organization, integrating all kinds of
resources allowing the data to be consulted in a georeferenced way using the municipal geographic
system from the dashboard itself and integrated with the open data portal.

This implicates the possibility of offering citizens access to certain municipal information, “open
data” becoming the citizen an essential protagonist and receiver of all the actions developed in
their natural habitat and a fundamental pillar of the digital transformation of this environment.

Communication and dissemination

Fluid and effective communication with citizens is essential to transmit the actions carried out in
a sustainable and smart city. As an example, a portal connected to the Internet that functions as a
bulletin board with interactive information where citizens and City Council workers can consult data
in real time on the areas of greatest interest such as traffic, capacity of public car parks, pollution
levels, temperature, the evolution of employment, the municipal agenda and social networks.

Notice that this framework would not be possible if the municipal information systems were not
connected to the city platform.

8.3 City ICT Strategic Formulation

The ICT strategy must be a consequence of the city strategy described in the previous section since
there are different institutional, economic, human, and technological factors that are decisive for
its definition and development.

Cities have long had systems for municipal management designed ad hoc, and as self-contained
applications. These systems have a high maintenance cost, are not flexible and their adaptation to
the new services demanded by the citizens represents an economic, cultural, and organizational
challenge. This is undoubtedly one of the most important points in the transformation of the ITC
ecosystem, given that it must evolve towards a flexible and scalable architecture that can adapt to
new needs with minimal costs. Therefore, the ITC ecosystem must evolve towards a flexible and
scalable architecture that can adapt to new needs with minimum costs.

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