Page 179 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Figure 59: City Strategic Formulation

Situational analysis
Diagnostic and
actual context
Best Practices

Citizenship
Aspirational Digital Transformation
City Strategic Formulation Vision and City Priority lines of Tractor transformation Citizen oriented
analysis (to be)
of Municipal Services

Objectives

projects
Efficiency
oriented
action

Organization and Business models Financing
resources Smart City Office

Key Performance
Governance City Services indicators (KPI's)
evaluation
City Dashboard
Communication and
dissemination

8.2.2 Vision and City Objectives

In this second axis, based on its capabilities and the result of its initial diagnosis, the community
would define what the objective scenario would be in the short, medium, and long term, considering,
in turn, how to offer more and better services to citizens, and on the other hand, how to improve
municipal internal efficiency.

The adoption of a human-centred design approach is a key point. This focuses on exploiting the
human experience from the diverse perspectives of the people who live, work, learn and play in
cities every day to design solutions adapted to their needs.

However, it is not possible to satisfy the services demanded by citizens with a limited budget. To this
end, the strategic formulation must prioritize certain lines of action and focus resources in “tractor”
transformation projects that have a huge impact for citizens and/or the city itself.

Reference framework for integrated management of an SSC | June 2023 165