Page 175 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

while implementing generic public health operational processes derived from the methodologies
adopted for past crises. Moreover, this document concludes with a smart public health framework,
which utilises these tools, and defines a pandemic life cycle and specifies when mass surveillance
tools are applied.

The third document, “Smart City Platforms-Transitioning to a new architecture”, provides guidance to
government stakeholders on setting up/procuring smart city platforms. This document illustrates
the current state of the art of interoperable smart city platforms and provides recommendations
for technical specifications. It shows how to build capacity in the use of the standards, mechanisms,
services, guidelines and tools that enable the interoperability of data platforms for cities and
communities, to speed up the delivery of services leading to innovation and positive local impact.

The fourth document, “Tourism, Health and Resilience Management from the perspective of a Smart
City Platform”, shows an example of how the experience of sustainable and smart cities can be
transferred to other sectors of the economy, in this case to the tourism sector under the paradigm
of “Smart Tourist Destinations” (STD).

A Smart Tourist Destination makes intensive use of the technological infrastructure provided by
the Smart City to improve the tourism experience of the visitors, personalize it and make them
aware of the tourism products and services available in the destination. STD is considered an
innovative space based on the territory and a cutting-edge technological infrastructure, committed
to sustainability, with an information system capable of analysing and understanding events in real-
time, thus facilitating the interaction between the visitor and the environment.

The strength of tourism as a global phenomenon is currently reinforced by the growth of high-speed
and low-cost transportation that provides more visitors with access to city breaks. Furthermore, an
increase in the popularity of cities as tourism destinations is also in place due to a new demand
seeking experiences associated with the diverse ways of life provided by urban spaces.

This spotlight on cities justify the integration of the tourism management perspective inside the
smart and sustainable city framework , which must consider the massive volume of tourists who
65
make use of the urban public spaces and services becoming temporary residents. The anticipation
of this phenomenon from a strategic standpoint will mean the difference between the inclusion
of tourism in the wider city agenda as a means to make it a true contributor to its inclusive and
sustainable development and falling victim to important challenges regarding the use of natural
resources, environmental challenges, socio-cultural impacts, infrastructure pressures and the
relationship with locals.

The creation of smart and sustainable cities holds enormous potential to generate a positive impact
on citizens’ lives and tourists’ experiences by making cities more livable, attractive to invest in and
visitable by reinforcing its authenticity values.

Finally, the fifth document (present document) “Reference framework for an integrated management
of a smart sustainable city” offers a more operational overview of the processes underlying the

Reference framework for integrated management of an SSC | June 2023 161