Page 114 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

• Statistics: Statistics that provide information on the procedures carried out.

o Instances received by registry.

o Types of files initiated.
o Procedures by type of file.

o Generating units by the type of dossier.

o Files generated per unit.
o Records reported by unit.

• General Operations (Table Maintenance):

o Maintenance of the tables (CRUD) of the system that are maintained by the users.

• Management by Administrative Unit: Specific operations of a unit.

o Purchasing Board

o Certificates of occupancy

6.3.5.2 Information Services

• Actions on files: Tasks carried out that are associated with a specific file.

• Grouping (of files): Grouping of files so that their treatment will be simultaneous.

• Annotations: Observation or comment on a file.
• Contributions: Document attached to a file; may be additional instances or other documents.

• File: Basic document on which the procedures are centralized. They originate from an instance
or directly by the city council (ex officio).
• Instance: Document that includes the requirements of a service made by a citizen to the city
council of Valencia.

• Interested party: Natural or legal person who has initiated an instance.
• Notifications: Communications from the city council to those interested in a file.

• Check-in: Administrative unit specialized in the reception of citizens' instances or files redirected
from one administrative unit to another.

• Check-out: Administrative unit specialized in the collection and control of notifications.
• Sending Relationship: Grouping of documents sent from one administrative unit to another.

• Post office Relationship: Grouping of documents to be sent from an administrative unit to a
post office.

100 Reference framework for integrated management of an SSC | June 2023