Page 96 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

• Collaborative legislation: Any legislative text can be shared with the public to receive comments
on any specific part of it. The comments are associated with the commented parts, using a colour
code, which allows easy visualization of the parts that can be improved. It also enables the
creation of spaces for prior debate associated with the text for better subsequent development.

In order to address said complexities, this dialogue space must keep certain topics such as tourism
in the front line, since it is the only way of mitigating negative impacts over urban spaces and the
daily life of citizens. Tools like this, which also allow the constant analysis of the tourism perception
from locals, will certainly avoid critical situations where damage is irreversible.

6.3 Core IT components

Cities offer services to citizens that we can classify as the provision of public services of local
competence (e.g., lighting, mobility, solid waste, public roads, territorial planning) and public
administrative services (e.g., urban and activity licenses, education, services and social aid,
education). These services use ICT as support for their provision, in many cases, they are information
systems that aim to solve all the functional needs of the actors (e.g., citizens, workers, companies)
involved in the complete management of the service.

The classification of administrative ICT information systems and ICT information systems for the
provision of public services allows us to identify and classify 100 per cent of municipal applications.
All of them must meet a series of characteristics from the design: security and interoperability.

Security will be treated specifically in a latter section; in this case, it must be present in each of the
layers in which the information and connectivity systems are built, and given that we must expect
to be attacked through the weakest point, we must plan security well enough to ensure that that
weak point does not act as a conduit to a generalized attack on all critical systems.

Computer applications must be built in a modular way to develop their specific functionalities and
orchestrate services in a complex ecosystem, with perfectly defined communication mechanisms
in reliable environments.

In this context, we can define a series of enabling, corporate or transversal elements for any local
administration on these nuclear elements. The different municipal information systems will be able
to develop and support the services to the citizenship and administration.

The following figure shows the nuclear systems of a city that must be built on a service-oriented
architecture (SOA). This architecture is based on the construction of microservices or services with
a specific and defined functionality on which more complex services can be orchestrated, with
well-defined integration contracts that can be called by known systems through integration buses
that offer security and confidence in the construction of electronic services.

82 Reference framework for integrated management of an SSC | June 2023