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ITU Workshop on “Network Performance, Quality of Service and Quality of Experience”

​​​N’Djamena, Chad, 2-3 March 2020



The International Telecommunication Union (ITU) is organizing the ITU Workshop on “Network Performance, Quality of Service and Quality of Experience" that will be kindly hosted by the Autorité de Régulation des Communications Electroniques et des Postes (ARCEP) in N'Djamena, Chad from 2 to 3 March 2020.

The workshop will be succeeded by a meeting of the ITU-T Study Group 12 Regional Group for Africa (SG12RG-AFR) and the associated Bridging the Standardization Gap (BSG) Hands-on Training Session on 4 and 5 March 2020.  The working languages of the workshop will be English and French. 


The workshop is organized in response to WTSA-16 Resolution 95 on "ITU Telecommunication Standardization Sector initiatives to raise awareness on best practices and policies related to service quality". 

Workshop objectives include, but are not limited to:

  • Introduce the work of ITU on performance, quality of service (QoS) and quality of experience (QoE);
  • Exchange telecommunication service quality best practices, including on QoS evaluation, benchmarking and optimisation;
  • Identify QoS and QoE issues and requirements for popular OTT and content subscription services;
  • Assess the impact of trends in the telecommunications sector on service quality.

Target Audience

Participation in the workshop is open to ITU Member States, Sector Members, Associates and Academic Institutions and to any individual from a country that is a member of ITU who wishes to contribute to the work. This includes individuals who are also members of international, regional and national organizations. Participation in the workshop is free of charge, however seats are limited and no fellowships will be granted.