Dr. Eva Ibarrola received the Ph.D. degree in Telecommunications Engineering in 2010 from the University of the Basque Country for her work in the area of user-centric Quality of Service (QoS) management models. She was honored with the Best Thesis Award in Management, Economy and Telecommunications Regulation from the Telecommunication Engineering Official College in Spain. Prior to joining University of the Basque Country, in January 2000, she worked in the National Network Supervision and Operation Center of Telefónica. She has been participating in different R&D projects and cooperating with different standardization bodies. Her research interests focus mainly on users’ oriented (QoS) management models and frameworks.