Akil Sadkaoui
Business Transformation Consultant, ASIC
Over 25 years of rich experience in competitive industries and complex environments: Telecommunications, Coaching, Consulting and Product / Service Marketing, during which he acquired the techniques of Business Development, Customer Experience Management, project management and steering Transformation allows it to bring added value in projects that concern the City and Citizens. In 1987, at the Sorbonne Paris 1, Bachelor in International Economics. In 2012, Business Coach, at Management Coaching, Montreal / Canada.
Certified ACC from ICF (International Coach Federation). In 1987, in Paris, start a professional career in the business of B2B distribution and promotional marketing to local authorities and administrations within SERAP. In 1997, the opening of the first Customer Interaction Center in Tunisia and participation in setting up the ecosystem of studies and telemarketing. After 2004, the PMGI consulting group offers the opportunity to conduct performance improvement projects in the North African country zone. Since 2007, EIT (Emirates International Telecommunications) co-opted Akil Sadkaoui to set up the "Customer Experience" department within the global operator “Tunisie Telecom”. This mission led to a profound transformation of the Customer's perception throughout the organization and a process alignment, BPR, to serve the purpose of the new customer focus of the company. The creation of ASIC was done in 2013, consulting firm specialized in Business Transformation. Focused on improving Customer Experience, improving profitability and management systems. In 2014, the improvement of the Citizen Experience is at the heart of the new passion, the development and installation of Smart Cities ecosystems that in 2016, with the ICF (International Coach Federation) and the association "Tunisia For All ", under the leadership of Akil Sadkaoui, the" Tunisia 2040 "project is launched. A road show throughout Tunisia was organized to allow citizens to express their visions of Tunisia for the next 25 years. And then, in 2017, he participates in engineering editions of "Bizerte Smart City" with all its administrative, institutional and citizen components. The packaging of the installation of the future Smart Cities is at the center of professional and citizen interest. In 2018, launch of the startup SoomSoomBangBang, couponing platform, a real digital transformation allowing the local distribution network to benefit from the promotional actions granted by the brands. |
