ITU-T WP: 2025-2028: SG12: Performance, quality of service (QoS) and quality of experience (QoE): Q12/12: Operational aspects of telecommunication network service quality and end-to-end performance considerations

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Work item

Question

Subject/title

Timing

Study group

Study period

E.806

Q12/12

Measurement campaigns, monitoring systems and sampling methodologies to monitor the quality of service in mobile networks

2027

SG12

2025-2028

E.807

Q12/12

Definitions, associated measurement methods and guidance targets of user-centric parameters for call handling in cellular mobile voice service

2027

SG12

2025-2028

E.AIQ

Q12/12

Framework for quality evaluation of conversational AI (C-AI) system

2027

SG12

2025-2028

ESTR.OTTperf

Q12/12

Case studies on monitoring OTT performance

2027

SG12

2025-2028

ESTR.Power-out

Q12/12

Impact of power outages on network performance and availability

2027

SG12

2025-2028

ESTR.SatQual

Q12/12

QoS and QoE measurement considerations for satellite-based services delivered to end-user handsets and devices

2027

SG12

2025-2028

ESTR-KPI-Backhauling

Q12/12

Impact assessment of backhauling (microwave and fiber) on quality-of-service indicators of mobile networks

2027

SG12

2025-2028

NRA-Repo

Q12/12

Repository of Quality of Service (QoS) and Quality of Experience (QoE) parameters based on regulations prescribed by National Regulatory Agencies (NRAs)

2027-02

SG12

2025-2028

Work item	Question	Status	Timing	Approval process	Version	Liaison relationship	Subject / Title	Priority
E.806	Q12/12	Under study	2027	AAP	Rev.	-	Measurement campaigns, monitoring systems and sampling methodologies to monitor the quality of service in mobile networks	Medium
E.807	Q12/12	Under study	2027	AAP	Rev.	-	Definitions, associated measurement methods and guidance targets of user-centric parameters for call handling in cellular mobile voice service	Medium
E.AIQ	Q12/12	Under study	2027	AAP	New	-	Framework for quality evaluation of conversational AI (C-AI) system	-
ESTR.OTTperf	Q12/12	Under study	2027	Agreement	New	ITU-T SG3	Case studies on monitoring OTT performance	Medium
ESTR.Power-out	Q12/12	Under study	2027	Agreement	New	-	Impact of power outages on network performance and availability	Medium
ESTR.SatQual	Q12/12	Under study	2027	Agreement	New	ITU-T SG13; ITU-R SG4; ITU-R SG5; 3GPP RAN and SA (NR-NTN)	QoS and QoE measurement considerations for satellite-based services delivered to end-user handsets and devices	Medium
ESTR-KPI-Backhauling	Q12/12	Under study	2027	Agreement	New	-	Impact assessment of backhauling (microwave and fiber) on quality-of-service indicators of mobile networks	Medium
NRA-Repo	Q12/12	Under study	2027-02	Agreement	New	ITU-D	Repository of Quality of Service (QoS) and Quality of Experience (QoE) parameters based on regulations prescribed by National Regulatory Agencies (NRAs)	Medium

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