, Human Resources Administrative Assistant
Why did you join ITU?
When I first joined ITU I was unfamiliar with the international environment. I started out as a copy typist in the French Translation Section, on short-term contracts which became longer and longer as time went on. I have worked in various sections of ITU, such as technical cooperation in the Telecommunication Development Bureau (BDT) (Africa Division, Equipment Service, Fellowships Service), as well as in the former CCIR. Over the years, I have witnessed the advances in telecommunication technologies and their major impact on the world.
What is your profession and what is your academic background?
My current position is that of administrative assistant in the Entitlements and Benefits Service of the Human Resources Administration Division of the Human Resources Management Department (HRMD). As for my studies, after the baccalaureate (sciences), I obtained a commercial secretary diploma. Then, in ITU, I took language and computer courses, as well as various professional development courses. Outside ITU, I have followed, and am still following, courses focusing more on personal development.
Can you describe your work and the competencies required?
I look after the administrative management of ITU's regular staff members in both the professional and general service categories at headquarters, Geneva, beginning with the entry formalities and continuing until the end of their contracts. This includes the settling in of newcomers and regularization of existing staff members, informing them of the conditions of service and calculating their entitlements (dependency allowances, rental subsidy, education grant, assignment and repatriation grants, separation indemnities, and so on). My work also involves the preparation of statistics and participation in the development of new methods, procedures and systems prior to their introduction. The nature of my duties calls for an ability to work under pressure while adhering strictly to deadlines. Tact and discretion are, of course, an essential requirement.
What are you most proud of in your work?
I think it’s the human side, the sense of welcoming new people and the attentiveness I give that is so important in this kind of work, where one is dealing with people from all nationalities and cultures. Attention to detail and effort are a part of my daily routine and this gives me great satisfaction. I have always considered myself truly fortunate to work in such an international environment, from which I have greatly benefited, both professionally and personally.
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