ITU

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Programme

CITEL (PCC.I) /ITU Forum on Information and Communication Technology Service - Quality, Control and Surveillance
Cartagena de Indias, Colombia, 23-24 September 2013

Contact: tsbworkshops@itu.int

Day 1 - Monday, 23 September 2013


08:00 – 08:45

Registration

08:45 - 09:45​

Opening Ceremony

 

​09:45 - 10:15

Session 1: The importance of models and procedures for planning, monitoring and control in the provision of communications services

Presentation on the state of the art of planning,surveillance and control for telecommunications services.

​10:15 - 10:45

Session 2: Culture of compliance: Pillar of Colombian's Monitoring and Control Model

Presentation on the state of the art of surveillance and control for telecommunications services.

​10:45 - 11:15

​Coffee Break

​11:15 - 12:15

Session 3: Customer protection

Panel on quality and general obligations to the final consumer.

Moderator: Mauricio Jaramillo, Journalist [Presentation [ESP]]

Panelists:

​12:15 - 13:00

Session 4: Surveillance and Control of the Radio Spectrum

Discussion on the model of Surveillance and Control of radio spectrum in Colombia.

​13:00 - 14:30

Lunch Break - CARTAGENA DE INDIAS CONVENTION CENTER -  Claustro Las Animas

​14:30 - 16:00

​Workshop - Building a shared vision for the Surveillance and Control Model

​16:00 - 17:00

Session 5: Best practices - Monitoring and control activities - International Experience

Panel on best practices and successful cases in Surveillance and Control Models.

Moderator: Mariana Rodríguez Zani, General Director, Convergencia Latina: CALIDAD DE SERVICIO: La evolución de la Reglamentación en la República Argentina [ Biography ]

Panelists:

​17:00 - 17:30

​Coffee Break

​17:30 - 18:00

Session 6: QoS assessment for mobile speech services including user interfaces in vehicles and hands-free communication

18:00 - 18:30​ ​Conclusions
​20:00 - 22:00 Social Event - BALUARTE EXPLANADA DEL RELOJ
 *To be confirmed

Day 2 - TUESDAY, 24 SEPTEMBER​ 2013


09:00 – 09:45

Session 7: Service quality – ITU

Overview of ITU-T and activities on QoS

​09:45 - 10:15

Session 8: Quality of Service: Issues, measurement and challenges

Issues of quality, how Colombia measures quality and challenges facing the consumer

​10:15 - 10:45

Coffee Break

​10:45 - 11:30

Session 9: Quality parameters for mobile services

Applicable principles for the determination of quality parameters for mobile services

​11:30 - 12:15

Session 10 A: New ways of approaching the measurement of mobile service quality

​12:15 - 12:45

​Session 10 B: Quality service App: The Colombian case

Moderator: Patricio Muirragui, Technical Applications Engineer, CORTxT [ Biography | Presentation [ENG]]

12:45 - 14:00​

Lunch - CARTAGENA DE INDIAS CONVENTION CENTER-  Claustro Las Animas

​14:00 - 15:30

​WORKSHOP: Radiography of the parameters, problematic, measurement and quality challenges in mobile services

​15:30 16:30

Session 11: Quality measurement for mobile services: Vision of the regulator, manufacturers and network operators

Panel between Regulators, Operators and Manufacturers about measuring the quality of service and the importance of uniform criteria and quality measurement methodologies for the market.

Moderator: Guillermo Santos, Director, ENTER.CO

Panelists:

​16:30 - 17:00

Coffee Break

​17:00 - 17:30

Session 12: Conclusions

 *To be confirmed