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CITEL (PCC.I) /ITU Forum on Information and Communication Technology Service - Quality, Control and Surveillance
Cartagena de Indias, Colombia, 23-24 September 2013

Contact: tsbworkshops@itu.int

Day 1 - Monday, 23 September 2013

08:00 – 08:45	Registration
08:45 - 09:45	Opening Ceremony Diego Molano Vega, Minister, Ministry of Information and Communication Technologie (MINTIC), Colombia [Presentation [ESP]] Malcolm Johnson, Director, Telecommunication Standardization Bureau, International Telecommunication Union (ITU) [ Biography \| Speech ] Clovis Baptista, Executive Secretary, CITEL Héctor Carril, Alternate Chair of PCC I - CITEL, Argentina [ Biography ] Sandra Morelli, Contralora, Contraloria General de la República, Colombia
09:45 - 10:15	Session 1: The importance of models and procedures for planning, monitoring and control in the provision of communications services Presentation on the state of the art of planning,surveillance and control for telecommunications services. Hans Wilhelm Gierlich, Head of Telecom Division, HEAD Acoustics GmbH [ Biography \| Presentation [ENG] ]
10:15 - 10:45	Session 2: Culture of compliance: Pillar of Colombian's Monitoring and Control Model Presentation on the state of the art of surveillance and control for telecommunications services. Mayerly Diaz Rojas, Director of Supervision and Control, Ministry of Information and Communication Technologie (MINTIC), Colombia [ Biography ] \| Presentation [ESP]
10:45 - 11:15	Coffee Break
11:15 - 12:15	Session 3: Customer protection Panel on quality and general obligations to the final consumer. Moderator: Mauricio Jaramillo, Journalist [Presentation [ESP]] Panelists: Carlos Pablo Márquez Escobar, Executive Director, Communications Regulation Commission (CRC), Colombia [ Biography \| Presentation [ESP]] Jorge Sánchez, Deputy Superintendent For Consumer Protection, SIC, Colombia [ Biography \| Presentation [ESP]] Rafael López Zorzano, Department of Economic Analysis I (Economic Analysis), Universidad Complutense de Madrid: Consumer Protection in the Telecommunications Sector: Theoretical Foundations and Perspectives [ Biography \| Presentation: [ ESP ]
12:15 - 13:00	Session 4: Surveillance and Control of the Radio Spectrum Discussion on the model of Surveillance and Control of radio spectrum in Colombia. Oscar León, Director ANE, Colombia [ Biography \| Presentation [ESP]]
13:00 - 14:30	Lunch Break - CARTAGENA DE INDIAS CONVENTION CENTER - Claustro Las Animas
14:30 - 16:00	Workshop - Building a shared vision for the Surveillance and Control Model Moderator: Andres Mateus
16:00 - 17:00	Session 5: Best practices - Monitoring and control activities - International Experience Panel on best practices and successful cases in Surveillance and Control Models. Moderator: Mariana Rodríguez Zani, General Director, Convergencia Latina: CALIDAD DE SERVICIO: La evolución de la Reglamentación en la República Argentina [ Biography ] Panelists: Virginia Reginato, Analysis and Planning Dept. Head Control Division, Subtel, Chile [Presentation [ESP]] Sergio Trabuchi, Planning Area, CNC, Argentina [ Biography \| Presentation: [ESP] Hugo Daniel Maldonado, Engineering Management - CNC (Argentina) [ Presentation: [ESP] Rodrigo Lara Restrepo, President, ASOMOVIL, Colombia [ Biography ]
17:00 - 17:30	Coffee Break
17:30 - 18:00	Session 6: QoS assessment for mobile speech services including user interfaces in vehicles and hands-free communication Hans Wilhelm Gierlich, Head of Telecom Division, HEAD Acoustics GmbH [ Biography \| Presention: [ENG]
18:00 - 18:30	Conclusions
20:00 - 22:00	Social Event - BALUARTE EXPLANADA DEL RELOJ

*To be confirmed

Day 2 - TUESDAY, 24 SEPTEMBER 2013

09:00 – 09:45	Session 7: Service quality – ITU Overview of ITU-T and activities on QoS Joachim Pomy, Owner, Telecommunications & Int'l Standards: Overview of ITU-T and activities on QoS [ Biography \| Presentation [ENG] ]
09:45 - 10:15	Session 8: Quality of Service: Issues, measurement and challenges Issues of quality, how Colombia measures quality and challenges facing the consumer Nicolas Silva, Commissioner CRC (Colombia) [ Biography \| Presentation [ESP]]
10:15 - 10:45	Coffee Break
10:45 - 11:30	Session 9: Quality parameters for mobile services Applicable principles for the determination of quality parameters for mobile services Teodosio Pérez Amaral, Head of Department, Universidad Complutense de Madrid [ Biography \| Presentation: [ESP]
11:30 - 12:15	Session 10 A: New ways of approaching the measurement of mobile service quality Ernesto M. Flores-Roux, PhD, Research Associate, Center for Economic Research and Teaching - CIDE, Mexico DF: Ideas sobre el debate de la regulación de la calidad de servicio de telecomunicaciones móviles [ Biography \| Presentation [ESP]]
12:15 - 12:45	Session 10 B: Quality service App: The Colombian case Moderator: Patricio Muirragui, Technical Applications Engineer, CORTxT [ Biography \| Presentation [ENG]]
12:45 - 14:00	Lunch - CARTAGENA DE INDIAS CONVENTION CENTER- Claustro Las Animas
14:00 - 15:30	WORKSHOP: Radiography of the parameters, problematic, measurement and quality challenges in mobile services Moderator: Andres Mateus
15:30 16:30	Session 11: Quality measurement for mobile services: Vision of the regulator, manufacturers and network operators Panel between Regulators, Operators and Manufacturers about measuring the quality of service and the importance of uniform criteria and quality measurement methodologies for the market. Moderator: Guillermo Santos, Director, ENTER.CO Panelists: João Alexandre Zanon, Regulation management, ANATEL, Brasil: Broadband Quality Measure [ Biography \| Presentation [ESP]] Raúl Lazcano, Dept. Head, Studies and Special Projects, SUBTEL, Chile [Presentation [ESP]] Matías Fernández, Regulatory Manager, GSMA Latin America: Visión de la GSMA LA sobre la calidad de servicio [ Biography \| Presentation [ESP]] Alberto Samuel Yohai, President CCIT, Colombia [ Biography ] Rodrigo Lara Restrepo, President, ASOMOVIL, Colombia: [ Biography \| Presentation [ESP]]
16:30 - 17:00	Coffee Break
17:00 - 17:30	Session 12: Conclusions

*To be confirmed