WSIS Action Lines C4 and C7:E-employment: Emerging technologies in the world of work: Addressing challenges through digital skills


ITU/ILO

Session 384

Wednesday, 9 July 2025 10:15–11:15 (UTC+02:00) Physical (on-site) and Virtual (remote) participation Room L, Palexpo Interactive Action Line Facilitation Meeting 1 Document

This is a joint session organised by ILO and ITU to present advancements under WSIS Action Lines C4 (Capacity Building) and C7 (e-Employment). The session aims to explore the critical role of digital skills on employment, particularly in light of the impact of AI on the world of work. It will delve into how targeted and tailored digital skills training can empower individuals, bridge the digital divide, and create new pathways for employment. 

The session will focus on the following questions:

  1. What are the main challenges that developing countries may face with the use of new technologies in the labour market?  How can these be mitigated? 
  2. What are the key challenges that different stakeholders are facing with respect to the digital skills gap in the labour market?
  3. What are some emerging strategies to develop the global workforce to meet the demands of the digital transformation?
  4. How is AI used in learning environments, what are its opportunities and challenges?
  5. What are the implications of AI for skills development?  
Panellists
Mr. Tom Wambeke
Mr. Tom Wambeke Chief Learning Innovation International Training Centre of the ILO (Turin, Italy) Moderator

Tom Wambeke is a seasoned United Nations Senior Executive with over 20 years of experience in designing and managing capacity development programmes, with a strong emphasis on learning innovation and digital transformation. As Chief of Learning Innovation at the International Training Centre of the International Labour Organization (ITCILO) since 2015, he leads a global programme with a dual mandate: enhancing the Centre’s internal capabilities in state-of-the-art learning, communication, and knowledge-sharing methodologies, and delivering cutting-edge innovation services to international partners.

Tom has spearheaded innovation projects in more than 50 countries, collaborating with cross-functional teams across UN agencies, development banks, governments, NGOs, and international organisations. He specializes in the creation of sustainable learning ecosystems that drive impact and foster organizational change.

He holds diplomas from the University of Leuven and the University of Antwerp (Belgium), as well as executive certificates from Stanford University and the Massachusetts Institute of Technology (MIT). As a certified international facilitator (IAF), he is actively engaged in participatory strategy facilitation, networked learning, ICT4Development, and knowledge co-creation.

A frequent public speaker and author of various toolkits and publications, Tom brings a unique passion for complexity-aware thinking, strategic foresight, intentional serendipity, and futures exploration. His work blends vision and practicality to help institutions navigate the future of learning and development with agility and purpose.


Dr. Susan Teltscher
Dr. Susan Teltscher Head of the Capacity and Digital Skills Development Division International Telecommunication Union (ITU), Switzerland

Susan Teltscher is Head of the Capacity and Digital Skills Development Division at the International Telecommunication Union (ITU). In this context, she is responsible for ensuring the delivery of capacity development products and services in the field of digital technologies, with the objective of enhancing knowledge and skills for the digital transformation, in particular in developing countries. This includes the direction and coordination of the ITU Academy platform, the ITU Academy Training Centres (ATC) programme and the Digital Transformation Centres (DTC) Initiative, working in partnership with Government, industry and academic institutions.

From 2008 to 2017, Dr Teltscher was Head of the ITU Statistics Division. In this position, she was responsible for the collection, harmonization, analysis and dissemination of ICT statistics worldwide, and for the production of analytical reports on global and regional trends in ICT, including the annual ITU Measuring the Information Society Report and the ICT Development Index.

Before joining ITU in July 2008, she was Chief of the ICT Policy and Analysis Unit, ICT and E-Business Branch, of the United Nations Conference on Trade and Development (UNCTAD), Geneva. Dr Teltscher received her PhD in Economic Geography from the University of Washington (Seattle, United States).


Dr. Dorothea Schmidt-Klau
Dr. Dorothea Schmidt-Klau Chief of the Employment, Labour Markets and Youth Branch Employment Policy Department in the International Labour Organisation (ILO), Switzerland

Dr. Dorothea Schmidt-Klau is the Chief of the Employment, Labour Markets and Youth (EMPLAB) Branch of the Employment Policy Department in the International Labour Organisation (ILO). She has more than 20 years of experience in working with Governments, Employers’ and Workers’ Organizations and other key stakeholders providing advice on analytical work, policy development and advocacy on employment-related issues around the world. Dorothea has published extensively in the area of family economics, poverty reduction, gender inclusion, youth employment, ageing societies, employment policies, labour market transitions, labour market information systems and labour market indicators. She has worked on many major ILO publications, including several World Employment Reports, Global Employment Trends Reports, the Global Employment Policy Review and the ILO’s COVID-19 Monitors. She has also published numerous working papers and articles in her areas of expertise and participated in many forums to advance the mandate of the ILO. Ms Schmidt-Klau holds a PhD in Economics from Albert-Ludwigs-University in Freiburg.


Mr. Gianluca Musraca
Dr. Gianluca Misuraca Founder and Vice President Technology Diplomacy of Inspiring Futures

Gianluca Misuraca is Founder and Vice President on Technology Diplomacy of Inspiring Futures (IF), a expert network which provides research, training and strategic foresight advisory services worldwide. Among his key assignments he coordinates, on behalf of the European Commission, the “Digital Partnerships in Action” (DPA) facility to support implementing Digital Partnership Agreements with Japan, Singapore and South Korea. Gianluca is also Founder and former Executive Director of the Master on Artificial Intelligence in public services (AI4GOV) and, since January 2025 he is the Scientific Director of AI4Gov Accelerate (AI-Gov-X), a 20 million Euros initiative co-funded under the Digital Europe Programme. Prior to this, he was leading on behalf of the European Commission, the “International Outreach for human-centric Artificial Intelligence” (InTouchAI.eu) initiative to promote the EU approach to trustworthy AI at the global level. From 2009 to 2020 Gianluca has been a Senior Scientist at the European Commission's Joint Research Centre, leading future-oriented research in Digital Governance, Social Innovation and Artificial Intelligence. 


Ms. Anupama Shekhar
Ms. Anupama Shekhar Senior Director, Skills for Social Impact Microsoft, USA

Anupama Shekhar leads the Skills for Social Impact Program team at Microsoft Philanthropies. Her team focuses on providing digital and AI skills and education access to people around the world. The team's work enables skills outcomes for teachers, jobseekers, workers, entrepreneurs and students. This includes areas such as AI, Computer Science, and Cybersecurity skills. Anu previously led the Pratham Institute, a nonprofit organization focused on skilling individuals across India on vocational and digital skills. Anu has extensive leadership experience in the nonprofit and private sector, across several international locations including the US, Singapore, India and Tanzania. Anu holds an MBA from The Wharton School of University of Pennsylvania and currently serves on the board of Pratham USA and the Workforce Investment Board of San Francisco, and as board observer for Code.org.


Topics
Artificial Intelligence Capacity Building Digital Divide Digital Economy Digital Inclusion Digital Skills Digital Transformation Education Emerging Technologies
WSIS Action Lines
  • AL C4 logo C4. Capacity building
  • AL C7 E–EMP logo C7. ICT applications: benefits in all aspects of life — E-employment
Sustainable Development Goals
  • Goal 4 logo Goal 4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
  • Goal 8 logo Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
  • Goal 10 logo Goal 10: Reduce inequality within and among countries
  • Goal 16 logo Goal 16: Promote just, peaceful and inclusive societies