WSIS Action Line C6: Digital Ecosystem Builders in action: Redefining the role of ICT regulators
ITU
Session 316
Digital Ecosystem Builders in action: Redefining the role of ICT regulators
This session contributed to the Global Symposium for Regulators (GSR-25) consultation on the Best Practice Guidelines exploring the new requirements for ICT regulators to become digital ecosystem builders.
The BDT Director, Dr. Cosmas Luckyson Zavazava, launched the Digital Regulation Network (DRN) in 2023 with the aim of accelerating sustainable digital transformation through common approaches to collaborative digital policy, regulation, and governance across economic sectors and borders. The initiative worked directly with Regional Regulatory Associations (RAs) and their members at the regional and global levels.
As part of this initiative, the session brought together RAs and their members, ICT regulators, policy makers, and other stakeholders to address important questions such as:
- How can regulators cultivate an innovation-driven culture in regulatory work and decision-making? What new skillsets and mindsets do they need today?
- How should regulatory mandates, capacity and decision-making evolve to balance market innovation with digital inclusion and support the achievement of broader social and economic policy goals? What institutional mechanisms can enhance regulatory responsiveness to emerging digital business models and evolving risks?
- How can regulators better leverage Artificial Intelligence, big data, the Internet of Things, blockchain and other digital technologies to enhance decision-making, compliance monitoring and regulatory agility? What technology tools and applications can regulators use to strengthen transparency, stakeholder engagement and public trust in regulatory processes?
- What barriers hinder tech adoption (e.g., funding, skills), and how can they be overcome?
- How can regulators leverage regional and international cooperation to foster harmonized regulatory approaches, knowledge exchange and capacity-building?
AGENDA
Opening: Ms. Sofie Maddens, Chief, Digital Knowledge Hub Department, International Telecommunication Union
Moderator: Mr Ahmed Elraghy, Head Regulatory and Market Environment Division (RME), ITU/BDT - Keynote presentation: GSR-25 Best practice guidelines consultation: What does it take for regulators to become digital ecosystem builders?
Keynote presentation: Ms. Youlia Lozanova, Senior Programme Officer, Regulatory and Market Environment Division, ITU/BDT
GSR-25 Best Practice Guidelines consultation: What does it take for regulators to become digital ecosystem builders?
Panelists:
- Eng. Omar Abdulrahman Alrejraje, Deputy Governor of Regulation and Competition Sector, Communication Space and Technology Commission (CST) Saudi Arabia (Kingdom of), and Representative of AREGNET
- Ms Ekaterine Imedadze, Commissioner, Georgina National Communications Commission and Outgoing Chairperson, Eastern Partnership Electronic Communications Regulators Network (EaPeReg)
- Mr Petros Galides, Deputy Commissioner, Cyprus Regulatory Authority for Electronic Communications and Postal Services and the Digital Security Authority, 2024 European Mediterranean Regulators Group (EMERG) Chair and 2025 Chair of Body of European Regulators for Postal Services (ERGP)
- Mr Xavier Merlin, Board Member ARCEP France and representative of FRATEL








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C1. The role of governments and all stakeholders in the promotion of ICTs for development
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C2. Information and communication infrastructure
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C6. Enabling environment
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Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
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Goal 11: Make cities inclusive, safe, resilient and sustainable
This session explored the evolution of ICT regulatory authorities, focusing on their mandates, capacities, and decision-making processes. The goal was to balance market innovation with digital inclusion to support broader social and economic policy objectives, while also considering sustainable infrastructure development.