Governance and assessment of AI systems for reliable service delivery


EY (Ernst & Young LLP)

Session 177

Tuesday, 8 July 2025 14:00–14:45 (UTC+02:00) Physical (on-site) and Virtual (remote) participation Room K, Palexpo Emerging Technologies Partner's Insight 1 Document

AI tools and products are increasingly being adopted in mission-critical elements of service delivery both in the public and private sector. To manage the potential risks from this use of AI, policymakers, civil-society and business leaders are emphasising the need for reliable implementation of AI governance processes. This need is especially high for AI systems uses where failure would result in significant negative human-rights impact. Good practice for governance of critical systems in other domains (e.g. Cybersecurity, IT Safety) has established the need to pair the use of management standards and frameworks with reliable assessment procedures that verify correct implementation of the governance processes and identify potential gaps or improvements.
In this workshop we will discuss the field of AI system governance and assessments, identifying policy elements that are necessary to ensure that governance and assessment of AI can reliably deliver the desired safeguards for confident use of AI needed for high impact use cases.

We will review:

  • Current policy approaches (both mandatory and voluntary) to the use of AI governance and its assessments
  • Progress in establishing standards and minimum requirements for reliable verification of AI systems, including skills, training and expertise needed from assessment providers
  • Special challenges that need to be considered when establishing governance and assessment frameworks for the use of AI in the Global South.

In our discussion we will engage with policy questions centered around:

  1.  What are the minimum policy requirements for AI assessments to provide reliable information on the trustworthiness of AI systems used in high risk/impact applications?
  2. How can AI assessment frameworks support the adoption of AI as tool towards meeting the 2030 Sustainable Development Goals?
  3. How can AI governance and assessment standards help to reduce the global digital divide?

The session consists of two halves of thirty minutes each. During the first 30min, the speaker will share their insights with the participations and will take questions. In the second half the role will be reversed, and the audience will be asked to share their experiences and use cases based on which the speakers will seek to draft some initial recommendations.

Panellists
Ms. Anne McCormick
Ms. Anne McCormick Global Digital Technology Public Policy Leader EY (United Kingdom)

Anne has over 30 years’ experience shaping strong business performance and addressing complex business, public policy and reputational challenges.

As the EY Global Digital Technology Leader - Public Policy, Anne leads the development and delivery of the EY global digital technology policy strategy, with a focus on AI, data, cybersecurity and emerging technologies. Anne works closely with other EY leaders and technology professionals, as well as with national and supranational policymakers, regulators, NGOs and other stakeholders in the digital policy space.

Prior to taking this role, Anne led the EY global AI public policy strategy, and also served as the EY EU and EMEIA Digital Policy Leader, working closely on the EU Digital Services Act, AI Act and Data files among other topics.

Anne holds a Master's in Business from HEC, Paris, and a bachelor's degree in economics, politics and history from Swarthmore College, Philadelphia.

How Anne is building a better working world
Anne has played a leading role in shaping the EY approach and external engagement on several key policy and regulatory topics, including data sovereignty and cross-border data issues, tech assurance, the EU Digital Services Act and the AI Act.

In the wake of emerging policy developments, Anne has worked with EY leaders in both mature and emerging markets, to identify new business opportunities and manage complex policy-related risks.


Dr. Ansgar Koene
Dr. Ansgar Koene Global AI Ethics and Regulatory Leader EY (Belgium) Moderator

Ansgar Koene engages with policy developments around the governance and regulation of Artificial Intelligence (AI). He works with policymakers, regulators, industry leaders and other stakeholders to support the trustworthy use of AI for the benefit of people, society and organizations.

Prior to joining EY, Ansgar worked as a multi-disciplinary research scientist with peer-reviewed academic publications on topics ranging from governance of digital technologies, data-privacy, ethics, technology standards, bio-inspired robotics, computational neuroscience to experimental human behaviour studies.

Ansgar holds an MS from Delft University of Technology and a PhD from Utrecht University.

In addition to his role at EY teams, Ansgar is a part-time Senior Research Fellow (Associate Professor) at the Horizon Digital Economy Research Institute of the University of Nottingham, a trustee for the 5Rights Foundation, a London-based charity for the rights of young people online and an AI and data ethics advisor to the Cameroon based NGO AfroLeadership.

Ansgar has spent his career bridging between disciplines and connecting stakeholder across sectoral and cultural boundaries to create greater understanding and cooperation. At EY teams he works to provide the policy makers, business leaders and citizens are equipped with the tools and knowledge to use AI in a responsible and trustworthy manner.


Ms. Patricia (Trish) Shaw
Ms. Patricia (Trish) Shaw CEO Beyond Reach Consulting Limited (UK) Remote Panellist

Patricia has over 20 years’ experience as a lawyer in data, technology and regulatory/government affairs and is a 
registered Solicitor in England and Wales, and the Republic of Ireland. During her time working as a Solicitor, she has 
worked for both FTSE50 companies and the NHS. She has authored and edited several works on law and regulation, 
policy, ethics, and AI.  She has a particular interest in algorithmic bias, autonomous decision making in high impact AI 
systems, privacy, and fairness, and how AI impacts on gender, religion, and belief.  Her focus has predominately been 
areas where there is high risk impact on society such as in Finance, Health, and Education (including the impact on the 
future of work). 

In 2021, Patricia was listed on the 100 Brilliant Women in AI Ethics™.  Patricia was also named on Computer Weekly’s 
longlist as one of the Most Influential Women in UK Technology in 2021, in 2022, in 2023, and again in 2024. 


Ms. Nandini Chami
Ms. Nandini Chami Deputy Director and Fellow - Research and Policy Engagement IT for Change (India)

Nandini Chami is Deputy Director and Fellow-Research and Policy Engagement at IT for Change, an India-based not for profit organisation engaged in research, policy engagement and model building for a socially just and gender equal digital economy and society. She co-leads the organization's research and policy engagement on centering digital justice in the governance of the global digital economy and exploring alternative innovation pathways for a just and sustainable digital transition in the global South.


Ms. Cheryl Miller
Ms. Cheryl Miller Vice President Digital Policy USCIB (USA)

Miller has extensive experience in the private and public sectors, having led Meta’s and Verizon’s global internet policy practices at major international standards bodies, such as the Organization for Economic Cooperation and Development (OECD), the UN Internet Governance Forum (IGF), and the International Telecommunications Union (ITU), among others.

She was also the deputy staff director for technology and innovation at the US Senate Committee on Small Business and Entrepreneurship.


Topics
Artificial Intelligence Big Data Digital Economy Digital Skills Emerging Technologies Ethics Global Digital Compact (GDC) Machine Learning
WSIS Action Lines
  • AL C3 logo C3. Access to information and knowledge
  • AL C4 logo C4. Capacity building
  • AL C5 logo C5. Building confidence and security in use of ICTs
  • AL C6 logo C6. Enabling environment
  • AL C10 logo C10. Ethical dimensions of the Information Society
Sustainable Development Goals
  • Goal 8 logo Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
  • Goal 9 logo Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation