Page 43 - Citiverse Use Case Taxonomy Overview - Use Case Identification Track

City Administration, Services and Public Participation
Horizon
3
Next Generation 311 Services

Description Example Impacts SDG Alignment
311 services create avenues for citizens to The 311SA Mobile App allows you to
engage with the city administration and report interact with the City of San Antonio Community Quality of
issues with local services and infrastructure. by submitting service requests for Improvement Life
Virtual world technologies can create next concerns that need attention. By doing
generation 311 services for citizens. Digital so, you can earn rewards, strengthen
twins can create virtual replicas of urban communities and connect with your Service Target 16.6
environments that are updated with real-time city to improve your neighborhood. Placemaking Improvement
data from sensors, service requests, and Through the app, citizens are able to
citizen inputs to visualize the status of ongoing flag (geo-locate a service request),
infrastructure repairs or quality-of-life attach a photo, and provide supporting
Citizen
improvements, allowing residents to track Engagement
requests. MR can enable residents to use information for issues. The requests Target 11.3
their smartphones or AR glasses to scan their go straight to the appropriate City
surroundings and access information about department for evaluation and
service requests, maintenance schedules, or investigation. This service and others Risk Level
the progress of repairs. could be augmented with digital twin

and XR capabilities. Public safety Low Medium High
Stakeholder acceptance Low Medium High
Key Technologies
Data privacy and security Low Medium High
Digital Metaverse AR VR MR GAI AI IoT
Twin Financial/operational Low Medium High

itu.int/metaverse/virtual-worlds/