Page 48 - Citiverse Use Case Taxonomy Overview - Use Case Identification Track

City Administration, Services and Public Participation
Horizon
2
Immersive City Service Delivery

Description Example Impacts SDG Alignment
By creating virtual spaces and experiences The city of Seoul, South Korea, has
that digitally recreate the real-world launched Metaverse Seoul, the Service Quality of
constituents will be freer to interact with world’s first metaverse project Accessibility Services
government and their community members developed by a municipal
using technologies such as the metaverse, government. The platform offers
AR/MR/VR and blockchain to apply for and citizens a 3D virtual space where they Citizen Health and Target 16.6
receive holistic services and benefits. Public can access a variety of services, Engagement Wellbeing
services such as permit applications, benefit including youth counseling, tax
applications and non-emergency services can support, and document issuance. It
be administered through these environments. integrates citizen participation by Economic
For certain populations, this may enable ease providing a virtual space for shared Development
of access to government services. This activities and fostering the local Target 11.3
medium can also enable public participation in industrial ecosystem through venture
decision-making, including for proposed and startup opportunities. Metaverse
development plans. Seoul streamlines city services with AI Risk Level
chatbots and document delivery to the
“Seoul Wallet” app. Public safety Low Medium High

Stakeholder acceptance Low Medium High
Key Technologies
Data privacy and security Low Medium High
Digital Metaverse AR VR MR GAI AI IoT
Twin Financial/operational Low Medium High

itu.int/metaverse/virtual-worlds/