Page 47 - Citiverse Use Case Taxonomy Overview - Use Case Identification Track

City Administration, Services and Public Participation
Horizon
2
Interactive Community Support Programs

Description Example Impacts SDG Alignment
Virtual world technologies, like metaverse In 2021, Westminster launched the
along with AI-powered chatbots, can Virtual Reality for Relaxation and Emission Quality of
revolutionize community support programs by Wellbeing (VR-RAW) programme. reduction Life
offering immersive, interactive platforms for This initiative employs virtual reality to
residents to access help, guidance, and promote the well-being of
resources. In a virtual environment, local communities affected by serious youth Target 3.5, 3.7, 3.8
services can be delivered to provide real-time violence. The program offers Biodiversity Walkability
assistance for a variety of community needs, immersive VR experiences aimed at
including social services and community relaxation and mental health support,
groups. Additionally, immersive VR providing participants with innovative Health and Citizen
environments could be used to host virtual tools to cope with stress and improve wellbeing Engagement
support groups or workshops, where overall wellness. Similarly, in Seoul,
individuals can engage in real-time South Korea, Metaverse Seoul was
discussions, share experiences, and receive launched as a 3D virtual space and
counselling or advice. This could foster a provides services including a virtual Risk Level
more connected, responsive, and inclusive youth mentoring consultation room.
community support system. Public safety Low Medium High

Stakeholder acceptance Low Medium High
Key Technologies
Data privacy and security Low Medium High
Digital Metaverse AR VR MR GAI AI IoT
Twin Financial/operational Low Medium High

itu.int/metaverse/virtual-worlds/