FAQs - Frequently asked questions

How do I know if my document has been received by TSB? The TSB will send the confirmation to the sender (not necessarily the author) of the document submitted by email. If multiple documents have been submitted to the TSB by one sender, only the sender will receive the confirmation so in cases where company contributions have been sent through the central focal person in the country or administration, please refer to your company's focal person to check if the file has been received by the TSB. Also, the list of white and delayed contributions which have been processed AND reviewed by the Counsellor are available on the Web. However, note that the list of contributions is not real-time, due to processing time required for registration of documents. Therefore, there is a delay factor when the List of Contributions/List of Delayed Contributions are posted online.

How do I know if my document has been received by TSB?

The TSB will send the confirmation to the sender (not necessarily the author) of the document submitted by email. If multiple documents have been submitted to the TSB by one sender, only the sender will receive the confirmation so in cases where company contributions have been sent through the central focal person in the country or administration, please refer to your company's focal person to check if the file has been received by the TSB.

Also, the list of white and delayed contributions which have been processed AND reviewed by the Counsellor are available on the Web. However, note that the list of contributions is not real-time, due to processing time required for registration of documents. Therefore, there is a delay factor when the List of Contributions/List of Delayed Contributions are posted online.

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FAQs (Electronic Working Methods)

How do I know if my document has been received by TSB?