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ITU GSR 2024

ITU-T work programme

[2022-2024] : [SG16] : [Q5/16]

[Declared patent(s)]  - [Publication]

Work item: F.748.25 (ex F.AI-SCS)
Subject/title: Requirements for speech interaction of intelligent customer services
Status: Approved on 2023-09-13 [Issued from previous study period]
Approval process: AAP
Type of work item: Recommendation
Version: New
Equivalent number: -
Timing: -
Liaison: -
Supporting members: -
Summary: This Recommendation describes the scenarios, high-layer level architecture, functional requirements and performance requirements for speech interaction of intelligent customer service. Some detailed use cases and reference process of the creation of the knowledge base are described in the appendix.
Comment: 2023-07: title changed from "Use cases and requirements for speech interaction of intelligent customer services" to "Requirements for speech interaction of intelligent customer services"
Reference(s):
  Historic references:
Contact(s):
Jie LI, Editor
Menghua TAO, Editor
Zhen YANG, Editor
ITU-T A.5 justification(s):
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First registration in the WP: 2019-11-15 16:42:20
Last update: 2023-08-08 15:06:29