| Description:
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1 Motivation
In the past years, the number of active Mobile Financial Services (MFS) customers have increased significantly. Mobile network operators have taken the lead in the provision of these services which are becoming increasingly diversified. MFS have been instrumental in stimulating economic development as well as fostering digital, social, and financial inclusion particularly in areas with low penetration of financial services.
Poorer unbanked populations need to have access to affordable, secure, and reliable mobile financial services. In many countries, the bulk of mobile financial transactions are micropayments and low-value transactions, making it difficult to establish appropriate retail charging options, commensurate with the income level of users.
Plenipotentiary Resolution 204 and WTSA Resolution 89 both address the use of information and communication technologies to bridge the financial inclusion gap. WTSA Resolution 89 resolves to continue and further develop the ITU-T work programme, including the ongoing work in SG3, in order to contribute to the wider global efforts to enhance financial inclusion.
2 Question
Economic and policy issues pertaining to international telecommunication/ICT services and networks that enable Mobile Financial Services (MFS).
3 Tasks
The study should cover tariff, economic, policy, and regulatory developments related to Mobile Financial services. In studying this Question, special explicit consideration should be given to the innovation and the leadership of developing countries not only in implementing but also pioneering the development of MFS for financial inclusion.
In this Question, the international and/or regional aspects of the following topics should be included:
1) affordability of telecommunication services related to the provision of MFS;
2) consumer protection in MFS;
3) competition in MFS;
4) cooperation and collaboration between the relevant stakeholders in the mobile and banking sectors, e.g., interoperability across the stakeholders;
5) effectiveness of the delivery chain of MFS;
6) charging, accounting, and economic issues arising out of use of MFS; and
7) terms and definitions for Recommendations or studies dealing with this Question.
Other topics may be studied as appropriate, based on contributions.
The studies related to regional context are to be carried out on a regional basis by the regional groups of ITU-T Study Group 3 and the results should be developed in the form of new or revised D.300R to D.800R-series Recommendations.
Texts under development: D.AgentMFS, D.InteropCompetition, STUDY_DCB, TR_DSTR-DFSNPS and TR_DSTR-ECOM.
An up-to-date status of work under this Question is contained in the SG3 work programme at https://itu.int/ITU-T/workprog/wp_search.aspx?sp=18&q=12/3.
4 Relationships
Recommendations:
- None
Questions:
- None
Study groups:
- ITU-T SG2
- ITU-T SG12
- ITU-D SG1
- Regional telecommunication organizations
Other bodies:
- None
WSIS Action Lines:
- C2
Sustainable Development Goals:
- 9
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