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ITU-T P.1502 (01/2020)

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Methodology for QoE testing of digital financial services
Recommendation ITU-T P.1502 is based on the end-to-end quality of service (QoS) key performance indicator (KPI) definitions first published in the ITU-T Focus Group Digital Financial Services Technical Report "QoS and QoE Aspects of Digital Financial Services" (see [b-DFS TR] in the bibliography). It details the methodology and connects to a field test using this methodology which has been conducted in Ghana in the first half of 2018.

Money transfer from end user devices to other devices or to other entities has become an important element of everyday life in many countries. This service, however, relies on the functionality of mobile networks. Therefore, a connection exists between the functioning, QoS and quality of experience (QoE) of money transfer services, and the QoS and proper functioning of those mobile networks, and respective quality metrics and testing methodologies need to be defined.

The main part of the present Recommendation describes the testing methodology.
Citation: https://handle.itu.int/11.1002/1000/14160
Series title: P series: Telephone transmission quality, telephone installations, local line networks
  P.1500-P.1599: Methods for objective and subjective assessment of quality of services other than speech and video
Approval date: 2020-01-13
Provisional name:P.DFSm
Approval process:AAP
Status: In force
Maintenance responsibility: ITU-T Study Group 12
Further details: Patent statement(s)
Development history