Page 92 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

6.2.4 Citizen Dashboard

The creation of a “Citizen Dashboard” showing the state of the city in real time provides citizens
with a resource where they can see the main metrics and indicators of interest at a glance.

Re-using the open data services of the city platforms and the services of the municipal geographic
information system, the Citizen Dashboard will bring together a series of indicators and resources
in real-time that enable the state of the city to be known.

Complementing these dashboards, other specific municipal services related applications, such
as tourism, could also allow the collection and analysis of data from a specific geospatial context,
displayed on an interface or map for the visualization of the impact of tourism on the city.

Some relevant resources to view:

• Traffic maps.

• Map of incidents and activities on public roads

• Weather forecast and state of air quality in the city.
• Status of free spaces in each car park.

• Municipal communications and incidents.

• Social networks.
• Agenda and news.

6.2.5 Citizen Attention Channel

The information and telephone service for citizens has the mission of being the gateway to the
efficient satisfaction of citizen demand regarding information about the city and its services and
the performance of municipal procedures.

This service tries to advance in the improvement of municipal functions by offering the possibility
of carrying out procedures without the need to travel, with three strategic objectives:

• Achieve a more transparent, efficient administration that is closer to citizens.

• Achieve a high level of efficiency in resolving the demands that concern to the service.
• Improve the quality of life of citizens.

The citizen attention channels will use computer tools, whose fundamental axis is the citizen
relations management system (CRM). This system must include advanced capacities such as the
integration of the municipal authorities through the city platform, which will facilitate the carrying
out of procedures such as obtaining proof of registration, payment and direct debit of taxes, and

78 Reference framework for integrated management of an SSC | June 2023