Page 90 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

can access the information and services of the incumbent administration with the same guarantees
as if they did this in person.

Therefore, the electronic office must be equipped with the legal, organizational and technical
measures that guarantee that the contents and services are provided under the principles of official
advertising, responsibility, quality, security, availability, accessibility, neutrality, interoperability,
identification and authentication.

Ownership of the electronic headquarters will correspond to the administration of each municipality
that assumes responsibility for the integrity, veracity and updating of the information and services
that comprise it. The electronic offices will have systems that allow secure communications whenever
necessary.

The publication of information, services, and transactions in the electronic offices will respect
the principles of accessibility and use under the regulations established in this regard, open
standards, and, where appropriate, those others in general use by citizens. The electronic offices
will use recognized or qualified website authentication certificates or equivalent means to identify
themselves and guarantee secure communication with them.

From this Platform, the electronic services that the municipality makes available to citizens should
be accessed, and access to other offices and management services depending on the municipality.

6.2.2 City App

City applications provide residents and tourists with an intuitive and agile mechanism to communicate
directly with City Councils, taking advantage of the great implantation of mobile devices in society.

The apps also integrate, in a single environment, all the information related to the city and are
configured as an innovative means to promote citizen participation.

The services that a city app should have, are:

• Find all nearby services.

• Consult the itinerary of the bus or metro lines.

• Stay on top of all alerts and notifications.
• Carry out multiple administrative procedures without travelling, available from the City Council
portal and the Municipal Electronic Headquarters.

• Access the official pages to carry out different procedures such as register certificate, tax
payment, fine management, etc.
• Receive notifications when you receive messages from the Electronic Office.

• City agenda.

76 Reference framework for integrated management of an SSC | June 2023