Page 68 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

This necessary upgrade requires the migration of legacy solutions to UC&C and the definition of
a standardized workstation based on predefined profiles. This job can include, depending on the
specific needs:

• Typology of terminals and physical devices (e.g., telephone, smartphone, tablet, personal
computer).
• Connectivity with guarantees of availability and a minimum bandwidth. This would basically
include a fixed Ethernet connection, access to the municipal Wi-Fi network, and access to mobile
networks through VPN access.

• Base software (e.g., operating system, office applications such as text editor, spreadsheet,
browsers, departmental specific software….)
• Specific unified communications applications.

• Anti-virus, anti-malware security, security of networks and municipal information systems and
remote access.

• Departmental applications.

Figure 13 defines four user profiles for illustrative purposes based on the activities they develop:
officials, security and protection services, citizens, and external contractors.

For example, the profile of a hypothetical municipal official in mobility and companies that run
different municipal contracts, a possible catalogue of communication services, and added value
for the standardized job in mobility is shown in Table 1.

The aggregation of this demand (number of users by profile) will impact on the connectivity
resources necessary to guarantee an adequate quality of service in the day-to-day operations.

Table 1: Example of Profiles for civil servants and external contractors

Civil External Civil External
Equipment & software Connectivity
Servants contractors Servants contractors
Fixed line (land line) √ √ Ethernet Cat. x 1Gb/s
Additional Services √ Wi-Fi (private) √
√ City Wi-Fi √ √
Softphone
(public)
Smartphone √ 4G √
Corporate Apps. √ √ 5G √
Tablet Wi-Fi √ Internet 100 Mb/s
Tablet Wi-Fi+ 4/5G √ VPN √
√ √ VPN over √ √
Corporate Apps.
Internet

54 Reference framework for integrated management of an SSC | June 2023