Page 69 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Table 1: Example of Profiles for civil servants and external contractors (continued)
Civil External Civil External
Equipment & software Connectivity
Servants contractors Servants contractors
PC √
Corporate Software – √ √
Intranet & extranet
UC&C for PC, Tablet & √
Smartphone

In the same way that a catalogue for civil servants has been outlined, a model of the citizen's
relationship with the City Council could be defined. This should allow the use of as many
technologies as possible using the classic telephone or Internet networks. Figure 15 describes
telephone communication, e-mail, the website, the municipal app for mobile phones and tablets
or social networks.

In addition to the use of telephone networks and Internet by the citizen, the City Council could offer
free high-speed Wi-Fi access in municipal buildings and selected urban areas such as parks, youth
centres, municipal libraries and senior centres, and could facilitate telematic access to municipal
services, which (in a very summarized form) are also described in Figure 15. In this way, without the
need to have an Internet connection, citizens could carry out procedures with the City Council itself
and visit certain institutional URLs through their terminal. Depending on the specific legislation of
each country, the municipality could include Internet access subject to certain conditions such as
the need for registration, limited bandwidth, or even exclusive access to certain institutional URLs.

Figure 15: Citizen access to city services & Citizen Services catalogue

City at a Glance
City
Call Center Information
Telephony Open government
City Departments Tourism Citizen Folder
Citizen Access Internet Social Networks Citizen services catalog Electronic Site Licences & Taxes
Citizen
e-mail

Procedures
City App

Channel
Wi-Fi (selected sites) Web Citizen Service Incidences
Claims

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