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Figure 14: Unified Communications paradigm
Unified Communications
(anywhere, anytime)
e-mail User Technology
Instant messaging
Unified Management (terminal, software, connectivity) Corporate telephony Experience & Collaboration
Productivity
Unified voice mail
Videoconferencing
Collaboration tools
Agility &
Departamental tools
Virtual desktop
security
Presence Extended
information
Communications infrastructure
This integration enables synergies to be obtained, user experience to be improved, and allows
innovative services that are of value to the user to be developed quickly, thus providing a better user
experience. Examples would include synchronising telephony and mail services to allow automatic
forwarding of phone calls to unified voicemail during a scheduled meeting in the agenda; the
conversion of telephone messages into text and sending them by e-mail or instant messaging; or
the intelligent routing of calls depending on the location.
However, user mobility is associated with the need for comprehensive security and management
due to the additional vulnerability produced by the need for shared media, open networks (Internet),
or even malware on the device itself if the user owns it.
In the face of crises such as COVID-19, UC&C has become an essential tool to promote mobility
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and collaboration and guarantee the continuity of the municipal operation. There is no doubt that
the pandemic has had a profound effect on the very conception of municipal activity, but it has also
created the urgent need to adapt the municipal corporate network to the requirements imposed
by this type of solution.
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