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Figure 14: Unified Communications paradigm



                       Unified Communications
                         (anywhere, anytime)

                                e-mail                          User     Technology

                           Instant messaging
                    Unified Management  (terminal, software, connectivity)  Corporate telephony  Experience &  Collaboration
                                                             Productivity
                           Unified voice mail
                           Videoconferencing

                           Collaboration tools
                                                                                       Agility &
                           Departamental tools

                            Virtual desktop
                                                                          security
                               Presence                                  Extended
                              information
                   Communications infrastructure



            This integration enables synergies to be obtained, user experience to be improved, and allows
            innovative services that are of value to the user to be developed quickly, thus providing a better user
            experience. Examples would include synchronising telephony and mail services to allow automatic
            forwarding of phone calls to unified voicemail during a scheduled meeting in the agenda; the
            conversion of telephone messages into text and sending them by e-mail or instant messaging; or
            the intelligent routing of calls depending on the location.

            However, user mobility is associated with the need for comprehensive security and management
            due to the additional vulnerability produced by the need for shared media, open networks (Internet),
            or even malware on the device itself if the user owns it.

            In the face of crises such as COVID-19,  UC&C has become an essential tool to promote mobility
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            and collaboration and guarantee the continuity of the municipal operation. There is no doubt that
            the pandemic has had a profound effect on the very conception of municipal activity, but it has also
            created the urgent need to adapt the municipal corporate network to the requirements imposed
            by this type of solution.















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