Page 66 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Figure 13: Users, devices, telecom infrastructure & services

Wired Access
• Optical Fibre (FTTC/H, Telecom Services
GPON, Metro Ethernet) • IP Private Network
WSN network • Copper (POTS, ISDN, xDSL,
User Network Interface (UNI) • • • RFID, Bluetooth, UWB… • Internet…)
Local Area Network • xDSL2+) • • Internet
VPN (Carrier Service
Power Line (PLC)
MPLS/SDN, VPN over
Wireless Access
Voice Services (Call
Center, CRM, corporate
BLE (Zigbee, Z-Wave..)
telephony, Intelligent
LPWAN* (Mythings, LoRa,
Network..)
LoraWan, Sigfox..)
•
Emergency & Security
Celular (GSM, 3G, 4G, 5G
HxPA+, NBIoT, …) • • Unified Communications
(PMR, DMR, Tetra..)
OA&M Municipal • 802,11x (Wi-Fi), WIMAX… • Security Comms
Services & • Satellite LEO, GEO, VSAT… (Firewall, ACL, VPN..)
Contractors Safety
Users & Devices Telecom Network Infrastructure & services *Licensed/unlicensed band
5.3 People – Human Type Communications
Human Type Communications, also called Personal communications (HTC) seek to facilitate
interpersonal communication by offering integrated communication and collaboration resources
through different devices (fixed and mobile) to users regardless of their physical location and
workplace, in order to improve the efficiency of their daily activity and facilitate their relationship
with other actors and with citizens. The most common elements are specific terminals, connectivity,
e-mail, instant messaging, corporate telephony, videoconferencing, and access to departmental
applications.

These communications and collaborations need for the different municipal profiles can be solved
through an aggregation of heterogeneous applications or, 34,35,36 through ad hoc solutions called
“Unified Communications and Collaboration (UC&C)”.

In summary, UC&C tools integrate into a homogeneous environment the services and applications
that officials may need in order to carry out their daily activities in their workplace, regardless
of their physical location: e-mail, instant messaging, corporate telephony, unified voicemail,
videoconferencing, collaboration tools, access to departmental applications, virtual desktop,
presence status, and so on, as shown in Figure 14.

52 Reference framework for integrated management of an SSC | June 2023