Page 152 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

• Cost-efficiency: Provides common cross-department/cross-agency capabilities, which avoids
duplication of efforts reduces the cost to develop new e-Government services.
• Real economic return: Provides socio-economic ROI by enabling faster and closer connections
from the government to address the needs of citizens and businesses.

• ONE Government: Enables service delivery that links and invokes different parts of government,
providing a connected, consistent and seamless user experience.
• Agility + Responsiveness: Enable governments to design and deliver new services quickly to
respond to needs and unexpected circumstances (e.g., global pandemics and disasters).

• Integration + exchange: Enables integrated transactions and exchange of information across
other equivalent stacks and systems through standards and open APIs.
• Harmonized policies: Opens possibilities for aggregation of Big Data for richer insights that
would help develop better non-conflicting policies and monitor operations.

• Minimized vendor lock-in: Minimizes product “lock-in” and allows independent services to run
where modular Building Blocks could be replaced without impacting the overall experience.

Figure 47 shows a general outline that relates the generic IT architecture of the city along with the
GovStack reference model and SDG Digital Investment Framework. The four layers depicted: SDG
Targets, Use Cases, Workflows, and ICT Building Blocks

Figure 47: City IT architecture & GovStack approach

Registration Messaging Scheduling Security
Mobility Lighting Payments Information eMarketplace GIS
mediator
Mng. Mng.
Identification & Client case Collaboration Analytics &
Authentication management management Business
intelligence
Waste Environm eLearning Reporting & Content Data
Mng. ental dashboards management collection
Shared data Artificial
repositories Digital registries Terminology intelligence
Consent Mobility Workflow and
Air Quality Sanitation management management algorithm

Common
Services
support
Data /
Audit knowleddge
Mngm. Interface Interoperability Functions
OA&M City IT Architecture (Data management &Common Systems)

7.4 GovStack software components (Building Blocks)

Building Blocks are software modules that can be deployed and combined in a standardized manner.
Each Building Block can work independently. Building Blocks are composable, interoperable

138 Reference framework for integrated management of an SSC | June 2023