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10 Valencia
10.1 Strategic approach
The digital transformation of the city of Valencia has been structured on strategic ICT plans to meet
political commitments in the face of city challenges:
1 Comply with the Law of Electronic Access of Citizens to Public Services, Law 11/2007 of 22
June, which grants citizens electronic rights to interact electronically with public administrations.
This commitment was developed on the Electronic Administration Master Plan for the period
2008–2014.
2 Become a Smart and Sustainable City. This commitment was developed on the 2013–2020
Smart City Strategy, articulating its evolution on a public urban platform tender.
3 Establish the Digital Agenda of Valencia as an element of ICT alignment with the needs of
the city, as well as the transformation and convergence of ICT architecture in a robust and
sustainable environment. It was developed in line with the 2018–2021 ICT strategy.
4 City reconstruction plan and definition of the Urban Agenda of Valencia 2030 was developed
through specific missions of sustainability and resilience, one of the key areas being digitization.
The Smart City Strategy was based on a study of the level of smart maturity of the city's services in
the implementation of its strategic direction and the introduction of technology. This study lays out a
holistic integrated city management strategy to meet the needs of citizens based on four elements:
1 Strategic direction in the definition of key indicators for decision-making and their evaluation.
2 Technology in integrated city management looking for open technologies and a corporate
information repository.
3 Operations in digital transformation and management of municipal services.
4 Governance models, in the evolution of the control centres and in the management of change
through the use of the urban platform.
76 Compendium of survey results on integrated digital solutions for city platforms around the world
