Page 87 - U4SSC Compendium of survey results on integrated digital solutions for city platforms around the world

promotion – to the role of “facilitator”. The city provides the data it collects via its projects and
thematic areas to third parties, allowing them to create new valuable services for citizens. It then
assumes the role of “user” by making use of the data shared by third parties in order to make new
services available for the citizens. The city of Trento intends to use this new approach to invest in
the coming future.

Citizens too are considered valued stakeholders. Not only must they be involved in the discovery
and usage of the innovative services that are available in the city, but they must also be included
in the development and the evaluation of these services in all the different phases – from design
to development and delivery.

With this in mind, over the years, many specific initiatives have been organized such as the “Trento
Smart City Week” and the “Smart City Labs” events in all neighbourhoods of the city – in the
main squares and parks, as well as in some secondary schools and senior centres. The aim of
these events is proactively to help citizens develop digital skills, while spreading knowledge and
understanding of the smart digital services, going beyond simply providing information about the
currently available digital services. Great importance has been attached to events targeting minors
and other categories at risk of exclusion, either for economic reasons or because of the digital
divide, with the aim of extending and systematizing this practice in the coming years.

9.7 Other information of interest

Future Trends

Based on the infrastructure currently being implemented, and on the actions and projects in
progress, the aim is to keep investing in combining technology with environmental sustainability,
while shifting to a new paradigm enabled by the adoption of the “micro” approach in mobility and
in the production of electricity.

The city of Trento also aims to adopt organically and apply Artificial Intelligence techniques to all
the areas in which this is deemed feasible, useful and ethically correct. This is made possible by the
increasingly larger amounts of data collected from the range of sensors in operation, which enables
improvements in the algorithms adopted, as well as by the experience gained by the city of Trento
and its technological partners in European projects that make extensive use of AI in well-defined
areas. Investment is also directed towards other trends such as the use of drones and blockchain
techniques in specific areas, aiming to increase the degree of confidence in the services that are
managed in collaboration with citizens and businesses.

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